Hotel Front Desk - Fairfield by Marriott Inn & Suites

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts at Marriott Hotels

Opportunities for career growth and advancement

Friendly and supportive team environment

Job summary

A hospitality service provider located in Windsor Locks, CT, is seeking a part-time guest service representative. This role involves greeting guests, managing check-in and check-out procedures, and ensuring a smooth stay aligned with brand standards. Ideal candidates should have previous hotel experience, strong communication skills, and the flexibility to work various shifts, including nights and weekends. Competitive pay and employee discounts are offered.

Qualifications

• Previous hotel experience is required, prior Marriott experience is preferred.
• Professional appearance and attitude expected.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Familiarity with hotel PMS systems.
• Flexibility to work mornings, evenings, weekends and holidays.
• Professional appearance and attitude.

Responsibilities

• Greet guests with warmth and professionalism upon arrival.
• Perform check-in and check-out procedures efficiently.
• Manage room assignments, keys, and reservations.
• Handle guest requests, questions, and concerns promptly.
• Process payments accurately.
• Coordinate with housekeeping and maintenance teams.
• Maintain a clean and organized front desk area.
• Assist with concierge tasks and local recommendations.
• Assist with concierge tasks and local recommendations.

Skills

Strong communication and interpersonal skills

Ability to multitask and remain calm under pressure

Flexibility to work mornings, evenings, weekends, and holidays

Professional demeanor

Education

High school diploma or equivalent

Tools

Hotel PMS systems

Job description

About Us

At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that’s where you come in.

Position Summary

This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.

As a hotel guest service representative, you’ll be the first point of contact for our guests. You’ll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand’s service standards.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival
• Perform check-in and check-out procedures efficiently
• Manage room assignments, keys, and reservations
• Handle guest requests, questions, and concerns promptly
• Process payments accurately (cash, credit cards, etc.)
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area
• Uphold hotel security and confidentiality standards
• Assist with concierge tasks and local recommendations

Qualifications

• Previous Hotel experience is required- Prior Marriott experience is preferred.
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Familiarity with hotel PMS systems required
• Flexibility to work mornings, evenings, weekends, and holidays
• Professional appearance and attitude

Why Join Us?

• Competitive pay
• Employee discounts at Marriott Hotels
• Opportunities for career growth and advancement
• Friendly and supportive team environment