Hotel Front Desk Clerk

ViziRecruiter,LLC.; Bossier City (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a friendly front desk guest services associate to greet guests, check in and check out, and deliver top-notch service.

You will handle cash and folios, resolve guest requests, stay informed about hotel and casino events, and work with a team to maintain smooth operations.

Qualifications

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
• Computer literate with capability inMicrosoft Office
• Strongdecisionmaking and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.

Responsibilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Communication

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Checks in and checks out guests while providing the highest level ofprofessional andcourteouscustomer service possibleat all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge ofhotel,casino,outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contactappropriate individualsor departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruitsassistanceof hotel manager in unique situations.

Requirements

• Previousexperience inhotelfront desk or office setting preferred; minimum one (1) year of experience in a customer service positionrequired.
• Computer literate with capability inMicrosoft Office
• Strongdecisionmaking and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.