Hotel Front Desk Attendant

Bighornlaw; Teays Valley (WV); On-site; USD 1,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their guest services team. In this role, you'll be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. Your excellent communication skills and passion for customer service will shine as you manage inquiries, complaints, and bookings. If you thrive in a positive work environment and love interacting with people, this is the perfect opportunity for you. Join a team that values hard work and attention to detail, and help create memorable experiences for guests at a well-respected hotel chain.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Impeccable interpersonal and customer service skills are essential.

Responsibilities

• Welcome guests warmly, check them in and out, providing correct keys and room numbers.
• Manage guest accounts and field complaints to ensure satisfaction.

Skills

Customer Service Skills

Interpersonal Skills

Time Management

Organizational Skills

Telephone Handling

Education

High School Graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Field customer complaints when necessary.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.

Qualifications

• Well-versed in taking telephone calls and handling stressful situations.
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• High school graduate, GED recipient, or equivalent.
• Working knowledge of Microsoft Office and reservation management systems.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.

Compensation

$12 hourly

About SLEEP INN

Our Sleep Inns are located in Charleston and Teays Valley. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and the best service.

Charleston - 2772 Pennsylvania Avenue, I-79 exit 1

Teays Valley - 1211 Liberty Park Drive, I-64 exit 39