Hotel Front Desk Attendant

Holiday Inn — Tampa North; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Tampa is seeking a Front Desk Agent to be the first point of contact for guests. This role involves multitasking and performing duties such as handling check-ins and check-outs, providing information about hotel amenities, and coordinating with housekeeping and maintenance. Ideal candidates will have a strong customer service focus and be available for flexible schedules, including weekends and holidays.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong guest-focused mentality.
• Availability for flexible schedules, including weekends and holidays.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports.
• Provide guests with information about hotel amenities and travel directions.
• Handle guest check-ins, check-outs, and payment processing accurately.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Provide guests with information about hotel amenities, dining, and travel directions. • Handle guest check-ins, check-outs, and payment processing with accuracy. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Operate hotel switchboard, take calls and provide information and transfer calls Qualifications: • Experience in hospitality or customer service is preferred but not required. • Proven customer service experience with a strong guest-focused mentality • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $13 - $15 hourly

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