Hotel Front Desk Attendant

Quality Inn — Selinsgrove, PA; Selinsgrove (Snyder County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Hotel Front Desk Attendant to create a welcoming environment for guests. In this role, you will be the first point of contact, ensuring a positive experience from check-in to check-out. Your ability to multitask and focus on guest needs will be essential in managing reservations and providing information about hotel amenities. This position offers a great opportunity to develop your skills in a dynamic environment while contributing to the overall guest experience. Join a team that values enthusiasm and dedication, and help us make every guest's stay memorable.

Qualifications

• Preferred experience in food service or hospitality, but all experience levels welcome.
• Strong customer service skills and ability to multitask effectively.

Responsibilities

• Greet guests and manage the registration process efficiently.
• Provide information about hotel amenities and assist with reservations.

Skills

Customer Service Skills

Multitasking

Communication Skills

Problem-Solving

Education

Experience in Food Service or Hospitality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities:

1. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
2. Provide guests with information about hotel amenities, dining, and travel directions.
3. Take reservations in person, via email, or over the phone, including group bookings.
4. Manage guest check-ins and check-outs appropriately.
5. Operate hotel switchboard, take calls and provide information and transfer calls.

Qualifications:

1. Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
2. Strong customer service skills with a guest-focused approach.
3. Physical ability to stand, walk, and lift up to 25 pounds as needed.
4. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
5. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $14 hourly