Front Desk Attendant - Hotel

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Full-Time Team Member to join their prestigious hotel team. This role focuses on providing exceptional guest experiences through greeting, registering, and orienting guests at The Hotel Hershey, a renowned resort known for its elegance and service. As part of the team, you'll enjoy fantastic perks such as free admission to Hersheypark and comprehensive medical benefits. Your contributions will help maintain the hotel's high standards and ensure guests have a memorable stay. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you.

Benefits

Free admission to Hersheypark

Medical coverage

Dental coverage

Vision coverage

401K Contribution

Paid time off

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Proven skills in guest relations and problem solving are essential.

Responsibilities

• Greet and register guests, confirming room rates and providing information.
• Process guest room charges and maintain accurate records.

Skills

Guest relations

Problem solving

Organizational skills

Cash handling accuracy

Computerized front office systems

Communication skills

Education

High school diploma or GED

Tools

Computer systems

Job description

Hershey Entertainment & Resorts Company | Hershey , PA 17033

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

This position is responsible for greeting, registering, and orienting guests to The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

1. Greet, register, and confirm room rates for guests upon their arrival. Provide information about the Hotel and other attractions within the company and the area.*
2. Maintain an accurate count of room status and availability. Reserve guest rooms in accordance with special requests.*
3. Process guest room charges, receive payments on accounts, and balance receipts at the end of each shift. Maintain accurate records of all hotel guest account information.*
4. Answer incoming calls and questions about guests' needs regarding room bookings, room rates, amenities, available rooms, programs, special requests, etc.*
5. Handle guest questions, concerns, and complaints. Ensure resolutions effectively meet guest needs and service expectation standards.*
6. Perform other duties as assigned.

Qualifications

1. 18 years of age or older.
2. Completion of high school or GED.
3. Knowledge, Skills, and Abilities:
4. Proven guest relations, problem solving, and organizational skills.
5. Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
6. Professional image representative of company image.
7. Ability to work in a hectic, fast-paced environment.

Job Demands

While performing the duties of this job, the employee is required to:

1. Finger Dexterity Constant (>67%)
2. This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
3. This job regularly requires verbal communication of detailed information to others either by phone or in person.
4. Schedule may vary based on business needs.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.