Hotel Front Desk Attendant

Spa City Motor Lodge; City of Saratoga Springs (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant hotel team as a front desk agent, where your positive attitude and exceptional communication skills will create memorable experiences for guests. In this role, you will be the welcoming face of the hotel, ensuring smooth check-ins and check-outs, managing reservations, and addressing guest inquiries with professionalism. This is a fantastic opportunity to grow your career in the hospitality industry with a supportive team that values guest satisfaction and your contributions. If you thrive in a fast-paced environment and love helping others, we want to hear from you!

Qualifications

• Impeccable interpersonal skills and strong customer service orientation.
• At least one year of experience in hospitality preferred.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle inquiries about rooms, rates, and amenities.
• Connect with housekeeping to ensure readiness of accommodations.

Skills

Communication Skills

Time Management

Organizational Skills

Customer Service Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

1. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
2. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
3. Handle customer complaints as necessary.
4. Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
5. Connect with the housekeeping department to ensure guest accommodations are ready.

Qualifications:

1. Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
2. Well-versed in taking telephone calls and handling stressful situations.
3. Has previous experience or working knowledge of Microsoft Office and reservation management systems.
4. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
5. High school diploma, GED, or equivalent.

Compensation: $18 hourly