Hotel Front Desk Associate

Raleigh Marriott Crabtree Valley; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Associate to welcome guests and ensure a superior experience at our Raleigh property. This full-time role offers shifts 6:30am-3pm and 2:30pm-11pm, with wages ranging from $16 to $19.20 per hour depending on hours and experience.

The position requires excellent guest service, quick responses to inquiries, and a proactive, friendly attitude. Benefits are available for full-time associates, and a collaborative, guest-focused culture is emphasized.

Qualifications

• Front desk experience or hospitality exposure preferred.
• Excellent communication and guest service skills.
• Ability to handle multiple tasks with a positive attitude.

Responsibilities

• Assist guests at the front desk in a courteous, professional manner.
• Maintain a high level of service and hospitality.
• Respond to guest concerns promptly and resolve issues.
• Post guest charges and follow cash handling procedures.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with other departments and management.

Skills

Customer service

Communication

Flexibility

Hospitality mindset

Tools

Cash handling

Job description

Front Desk Associate - Full Time ONLY - Pay: $16 per hour.

Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm

• We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits: (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace.

$16-$19.20