Hotel Front Desk Associate

Marriott-Internationa; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K options

Tuition assistance

Discounted room rates

Career development

Job summary

Concord Hospitality is seeking a Front Desk Associate to deliver exceptional guest service at our hotel. The role requires flexibility across shifts (6:30am-3pm or 2:30pm-11pm) and a proactive, friendly approach to help create a welcoming experience for every guest.

The successful candidate will handle guest interactions, assist with check-in/out, and uphold safety and hospitality standards while representing the Concord brand with integrity and care.

Qualifications

• Flexibility to work all shifts (6:30am-3pm or 2:30pm-11pm).
• Excellent guest service with a proactive, responsive and caring approach.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns to ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Handle guest mail and messages with privacy and respect.
• Be knowledgeable of hotel programs and promotions.
• Communicate guest comments to other departments and management.
• Respond quickly to calls, lobby visitors and front desk inquiries.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication skills

Hospitality

Teamwork

Problem solving

Job description

Front Desk Associate - Full Time ONLY - Pay: $16 per hour.

Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm

• We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits: (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace.

$16-$19.20