Hotel Front Desk Agent | Part-Time

Hampton Inn/ Homewood Suites Richmond Downtown; Richmond (VA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Holiday pay

Shamin Perks

Employee discounts

Insurance options

Job summary

Shamin Hotels in Richmond Downtown is seeking a Front Desk Agent for part-time shifts. You will warmly welcome guests, manage check-ins/outs, and assist with reservations while sharing local dining and entertainment recommendations.

Ideal candidates have a positive attitude, reliable transportation, and are comfortable using reservation systems. Training is provided; shifts may include evenings, weekends, and holidays at two brands in downtown Richmond.

Qualifications

• A positive attitude and willingness to help others.
• Welcoming personality and clear, professional communication skills.
• Strong attention to detail, organization, and time management.
• Confidence using computers and learning hotel reservation systems.
• Ability to multitask and stay calm during busy periods.
• Dependability and reliable transportation to work.
• Ability to stand and walk for extended periods and lift up to 25 lbs with or without accommodation.
• Available for a mix of shifts including evenings, overnights, weekends and holidays.
• Front desk experience is preferred but not required.

Responsibilities

• Welcome guests and handle check-ins and check-outs with accuracy and a friendly smile.
• Make, update, and confirm reservations.
• Answer calls and questions about hotel amenities, services, and the surrounding area.
• Share recommendations for Richmond dining, attractions, and entertainment.
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to communicate room readiness and guest requests.
• Listen to guest concerns, help find solutions, and involve leadership when needed.
• Protect guest privacy and follow hotel security procedures.
• Keep the front desk organized and support teammates across both properties.

Skills

Customer service

Communication

Multitasking

Reliability

Education

High school diploma or GED

Job description

BE THE FIRST SMILE OF EVERY STAY.Whether guests are in town for business, a concert, a wedding, or a weekend exploring Richmond, the first person they meet is you. You hand over the keys, share where to grab the best dinner downtown, and make every guest feel like they picked the right hotel.Our dual-branded property puts two great Hilton hotels under one roof in the heart of downtown Richmond. You’ll learn both brands, meet people from all over, and become the go-to person for anything guests need.WHY YOU’LL LOVE IT HEREPart-time that fits your life. Work around school, family, a second job, or whatever else you’ve got going on.Two brands, double the experience. Learn Hampton Inn and Homewood Suites systems, a great skill set for any hospitality career.Downtown energy. Work in the middle of Richmond’s restaurants, music, and city buzz, and get paid to recommend your favorite spots.Every shift is different. Business travelers, families, sports teams, wedding parties. No two days are the same.No front desk experience? Let’s talk. Experience is a plus, but if you’re friendly, organized, and quick on your feet, we’ll train you.Room to grow. With 80+ hotels, we promote from within. Front Desk Agents have grown into Supervisors, Front Office Managers, General Managers, and beyond.What You’ll DoWelcome guests and handle check-ins and check-outs with accuracy and a friendly smile.Make, update, and confirm reservations.Answer calls and questions about hotel amenities, services, and the surrounding area.Share recommendations for Richmond dining, attractions, and entertainment.Process payments and maintain accurate guest accountsCoordinate with housekeeping and maintenance to communicate room readiness and guest requests.Listen to guest concerns, help find solutions, and involve leadership when needed.Protect guest privacy and follow hotel security procedures.Keep the front desk organized and support your teammates across both properties.YOU’LL FIT RIGHT IN IF YOU...A positive attitude and willingness to help others.A welcoming personality and clear, professional communication skills.Strong attention to detail, organization, and time management.The confidence using computers and learning hotel reservation systems.The ability to multitask and stay calm during busy periods.Have dependability and reliable transportation to work.Have the ability to stand and walk for extended periods and occasionally lift or carry up to 25 lbs, with or without reasonable accommodation.Are available for a mix of shifts, which may include evenings, overnights, weekends, and holidaysHave a high school diploma, GED, or equivalent experienceHave front desk experience (preferred, not required)PART-TIME PERKSHoliday pay when you work a holidayShamin Perks: deals on tickets, rental cars, attractions, and footwearEmployee discounts at our branded hotelsAccident InsuranceCritical Illness InsuranceHospital Indemnity InsurancePre-Paid LegalBONUS: REFERRAL REWARDSKnow someone great? Once you’re on the team, you can earn a $200 referral bonus for every friend you refer who gets hired (conditions apply).WHO WE AREIn 1978, two family members bought one bankrupt hotel in Lumberton, NC, and combined their last names (Shah + Amin) to create Shamin. Fast-forward to today: we’re the largest hotel owner and operator in Virginia, with 80+ hotels and growing.We’re big, but we still operate on the same three core values of our culture:Team Up: We’ve got each other’s backs.Own It: Take pride in your work and keep learning.Passionately Serve: Care deeply and create memories.Ready to Be the Welcome Guests Remember?Click Apply. It only takes a few minutes, and we’re interviewing now.Shamin Hotels is an equal opportunity employer and welcomes applicants of all backgrounds.