Hotel Front Desk Agent - Night Auditor

The Legacy Realty LLC; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Discount on IHG Hotels (US, Canada, EU

Job summary

Holiday Inn Express San Marcos is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate reservations with accuracy.

You will assist guests with information on local attractions, handle inquiries, and collaborate with housekeeping to ensure room readiness for a smooth, hospitable stay.

The role requires strong communication, a guest-first mindset, and flexibility to cover shifts, including late hours.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills; experience with Hotel Key PMS is a plus.
• Flexible schedule and professional appearance.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Process check-ins and check-outs accurately using Hotel Key PMS.
• Manage reservations, cancellations, and room assignments.
• Respond to guest inquiries, requests, and concerns in a timely manner.
• Provide information about hotel amenities, local attractions, and services.
• Handle phone calls, emails, and other guest communications.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Uphold brand standards and ensure a clean, organized front desk area.
• Assist with administrative tasks and reporting as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Professional appearance

Education

High school diploma

Tools

Hotel Key PMS

Job description

Job Description

Job Type: Full-Time / Part-Time

Location

Holiday Inn Express San Marcos

Address

900 Barnes Dr. San Marcos, TX 78666

Shifts Needed

11pm-7am (Full Time)

Job Summary

The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality.

Key Responsibilities

• Greet guests promptly and courteously upon arrival and departure
• Process check-ins and check-outs accurately using Hotel Key PMS
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns in a timely manner
• Provide information about hotel amenities, local attractions, and services
• Handle phone calls, emails, and other guest communications
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Uphold brand standards and ensure a clean, organized front desk area
• Assist with administrative tasks and reporting as needed

Qualifications

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer skills; experience with Hotel Key PMS is a plus
• Flexible schedule
• Professional appearance and positive attitude

Skills & Competencies

• Customer-focused mindset
• Attention to detail
• Problem-solving abilities
• Team collaboration
• Reliability and punctuality

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting (up to 25 lbs)
• Ability to move around the front desk and lobby area as needed

Benefits

• Competitive pay
• Employee discounts to over 3500 IHG Hotels in the US, Canada, Europe and Asia
• Opportunities for growth within the management company
• 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center).