Auditor - Night

Bally's Corporation; East St. Louis (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally's Corporation in East St. Louis, IL is seeking a friendly Front Desk Agent to welcome guests and manage check-ins/outs. You will follow hotel procedures, verify IDs and payments, and assign rooms based on availability and guest requests.

The role requires at least 1 year of Front Desk experience, availability on weekends/holidays, and strong English communication. Night Auditor experience is a plus; this is a full-time on-site position at our hotel.

Qualifications

• 1 year of hotel Front Desk experience, required
• Night Auditor experience, preferred
• High School Diploma/GED, required
• Must be able to work Weekends and Holidays
• Able to effectively communicate in English via verbal and written

Responsibilities

• Greet guests with a friendly welcome and check them in/out following procedures.
• Verify ID and form of payment during check-in.
• Assign rooms according to availability and guest requests.
• Create and update guest reservations as needed.
• Prepare guest folios and complete daily reports and checklists.
• Balance cash drawers and audit daily accounts.
• Answer phones promptly and direct inquiries to appropriate departments.
• Assist with guest requests and escalate to leadership as needed.

Skills

Customer Service

Communication

Education

High School Diploma/GED

Job description

Responsibilities

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Accurately check guests in and out of the hotel by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests' request.
• Create and update guest reservations upon request based on hotel availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Audit and balance accounts from the days shifts.
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Balance cash drawers and folios
• Answer phones calls with a phone smile and within 3 rings.
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Auditing of room inventory
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins, billing in a timely manner.

Work Environment and Physical Demands:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
• Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Speech and Vision abilities are required

Qualifications

• 1 years of hotel Front Desk experience, required
• Night Auditor experience, preferred
• High School Diploma/GED, required
• Must be able to work Weekends and Holidays
• Able to effectively communicate in English via verbal and written

Target Salary Range: $17.00 per hour

Qualifications

Behaviors

• Team Player - Works well as a member of a group
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter - Inspired to perform without outside help

Education

High School (required)

Skills

• Customer Service (preferred)
• Communication (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.