Auditor - Night

Casino Queen; East St. Louis (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Casino Queen is seeking a Front Desk professional to greet guests, check them in/out, and handle reservations at our East St. Louis hotel. This role emphasizes guest service, accuracy, and teamwork in a fast-paced 24/7 setting.

The position requires 1 year of hotel Front Desk experience (Night Auditor preferred), a High School Diploma, and the ability to work weekends and holidays. English communication skills are essential, and the facility operates year-round.

Qualifications

• 1 year of hotel Front Desk experience, required.
• Night Auditor experience, preferred.
• Must be able to work Weekends and Holidays.
• Able to effectively communicate in English via verbal and written.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome.
• Accurately check guests in and out of the hotel by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests’ request.
• Create and update guest reservations upon request based on hotel availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Audit and balance accounts from the days shifts.
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Balance cash drawers and folios
• Answer phones calls with a phone smile and within 3 rings.
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Auditing of room inventory
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins, billing in a timely manner.

Skills

Customer Service

Communication

Team Player

Dedicated

Self-Starter

Education

High School Diploma/GED

Job description

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Accurately check guests in and out of the hotel by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests’ request.
• Create and update guest reservations upon request based on hotel availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Audit and balance accounts from the days shifts.
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Balance cash drawers and folios
• Answer phones calls with a phone smile and within 3 rings.
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Auditing of room inventory
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins, billing in a timely manner.

Work Environment and Physical Demands:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
• Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Speech and Vision abilities are required

Qualifications

• 1 years of hotel Front Desk experience, required
• Night Auditor experience, preferred
• High School Diploma/GED, required
• Must be able to work Weekends and Holidays
• Able to effectively communicate in English via verbal and written

Target Salary Range: $17.00 per hour

Customer Service

Novice

Communication

Novice

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.