Hotel Front Desk Agent | Hyatt Place Lansing

CSM Corporation; Lansing (MI); On-site; USD 16,531 - 24,796; Full time

Job summary

Hyatt Place is seeking a Gallery Host to deliver exceptional guest service on-site. You will assist with check-in/out, verify guest details, handle requests, and contribute to a welcoming environment in a fast-paced hotel setting.

Strong English communication, basic computer skills, and weekend availability are essential. You will also operate the POS system and help with light food/beverage service as part of the guest experience.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have ability to work weekends.
• Requires strong command of the English language (speaking, reading and writing).
• Ability to multitask in a fast-paced guest-facing role.
• Must possess basic computer skills (Word, Excel or equivalent).

Responsibilities

• Assist guests with check-in and check-out, verify registration and payment details.
• Provide information to guests and coordinate requests for services.
• Answer hotel phones courteously following Hyatt Place standards.
• Operate the POS system and handle transactions.
• Stock and maintain beverage and food service areas; ensure cleanliness.
• Help guests with luggage and directions as needed.

Skills

Customer service

English language

Weekend availability

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Category: Front Office

Requisition Number: PARTT008617

• Posted : July 31, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place.
• Displays dignity and respect of others at all times.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
• Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

Competencies/Skills Required: Customer service experience is required, preferably in a hotel or related field. Must have ability to work weekends. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction.

Must be able to multi-task. Must possess basic computer skills, i.e. Word, Excel, etc.

Education: High school diploma or equivalent required

Physical Requirements: Ability to lift, pull, and push moderate weight (minimum of 20 pounds)

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

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