Guest-Focused Housekeeping Attendant — Flexible Schedule

Crowne Plaza Lansing; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and sick leave

Travel benefits at IHG Hotels

Footwear reimbursement

Retirement plan with company match

Job summary

Crowne Plaza Lansing is hiring a Room Attendant responsible for ensuring guest accommodations are clean and welcoming. The role includes cleaning rooms, responding to guest requests, and tracking cleaning progress. Ideal candidates should possess strong communication skills, be able to work independently, and will receive a comprehensive benefits package that includes medical insurance, paid time off, and travel benefits at IHG Hotels worldwide. Flexibility in scheduling and prior hospitality experience is preferred.

Qualifications

• Preferred prior hospitality experience.
• Ability to handle flexible schedules, including nights and weekends.

Responsibilities

• Clean and service assigned rooms or areas according to established standards.
• Track room cleaning progress and report issues using software.
• Respond to guest complaints and ensure satisfaction.

Skills

Strong verbal and written communication skills

Ability to work independently

Ability to engage with guests

Proficiency in reading and writing

Ability to quickly identify cleanliness issues

Education

High school or equivalent education

Job description

Description

Description

Job Overview: Are you passionate about providing exceptional guest experiences? We’re looking for a dedicated Room Attendant to ensure our accommodations are clean, welcoming, and ready for our guests. If you take pride in your work and enjoy making a difference, this role is perfect for you!

Why Join Us? We offer a comprehensive benefits package, including:

• Medical/Dental/Vision Insurance
• Vacation Time & Personal Days
• Paid Holidays & Sick Leave
• Pet Bereavement Leave
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at Crowne Plaza Lansing
• Retirement Plan with Company Match
  
  

(Benefits eligibility varies based on position, employment status, and length of service.)

Key Responsibilities

• Clean and service assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Use safety protection equipment and follow established safety procedures at all times.
• Handle and store chemicals in compliance with hotel regulations and local laws.
• Track room cleaning progress using appropriate software; report rooms that cannot be serviced to a supervisor.
• Report necessary repairs or unsafe conditions using appropriate software.
• Immediately report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty.
• Respond to guest complaints and special requests to ensure satisfaction.
• Monitor and control supplies and amenities, minimizing waste in housekeeping areas.
• Report, log, and turn in all lost and found items according to established procedures.
• Collaborate with other departments to ensure excellent service quality.
• Assist with deep cleaning projects and perform turndown duties.
• Other duties as assigned.
  
  

What We’re Looking For

• Ability to meet time standards for efficient workflow and prioritize tasks effectively.
• Strong verbal and written communication skills to interact with guests and team members.
• Ability to perceive and identify stains on linens and detect uncleanliness or soiled surfaces.
• Ability to engage with guests, respond to their needs, and ensure their satisfaction.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Ability to work independently with minimal supervision.
• Proficiency in reading, writing, and basic math, as well as familiarity with housekeeping software and applications.
• Ability to work effectively as part of a team and communicate with other departments.
  
  

Physical Demands

• Must be able to exert well-paced mobility for up to 8 hours.
• Ability to position oneself to fulfill cleaning tasks, including grasping, reaching, and performing repetitive motions.
• Frequently requires lifting or transporting items weighing up to 75 pounds and maneuvering carts and equipment weighing up to 200 pounds.
• Work tasks are primarily performed indoors, often in a basement setting.
• Must be able to work in moderate temperatures controlled by hotel systems, as well as extreme temperatures (up to +110°F) for brief periods.
• Ability to lift and transport up to 70 pounds regularly and maneuver equipment weighing up to 250 pounds consistently.
  
  

Requirements

A high school or equivalent education is preferred. Prior hospitality experience preferred.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation from employment.

We are an equal opportunity employer and welcome applicants from all backgrounds.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.