Front Desk Host

Hyatt; Farmington (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality firm is looking for a dedicated individual in Farmington, Utah to join their team. The role involves providing exceptional guest service, assisting with food and beverage service, and maintaining a clean and organized dining and kitchen environment. Ideal candidates have customer service experience, a high school diploma, and the ability to work in a fast-paced setting, especially on weekends and holidays. Join this reputable firm and contribute to creating memorable guest experiences.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must be 18 years or older.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide information to guests about hotel services.
• Prepare and serve food and beverages.
• Maintain cleanliness of dining and kitchen areas.
• Assist with the setup of meeting rooms.

Skills

Customer service experience

Ability to work weekends and holidays

Strong command of the English language

Multi-tasking skills

Basic computer skills

Team player

Education

High school diploma or equivalent

Job description

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and philosophy of Hyatt.
• Display dignity and respect for others at all times.
• Assist guests with check‑in and check‑out processes, including verifying registration, address and credit information, balancing bank, and posting charges.
• Go above and beyond to provide assistance (e.g., assist with luggage, coffee, directions, wake‑up calls, future reservations).
• Provide information to guests and visitors, coordinate guest requests for special arrangements of services, and courteously inform guests of hotel services, features and room amenities.
• Answer hotel telephone calls courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently, adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system and safe food handling knowledge.
• Assist guests with food orders and serve food and beverage items in a friendly, professional, and timely manner; use suggestive selling techniques.
• Maintain a clean, organized environment for guests by clearing tables during service; prepare all food items according to recipe cards and correct handling procedures; maintain the highest quality and appearance of all foods sent from the kitchen and ensure plates are clean and appetizing; wear gloves and hairnet.
• Maintain proper production levels according to estimates on the production sheets; ensure timely product freshness.
• Use leftovers and maintain proper storage on the hot food side; label and date all food (date should be 7 days from opening date); use waste log when disposing spoiled products.
• Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, dock area, and use machines properly.
• Break down trays, set up dish machine, wash dishware, sort, and store all clean china, glass, and silverware using proper procedures.
• Empty trashcans and wash inside and outside.
• Thoroughly clean dock area and dumpster.
• Assist with the set‑up of meeting rooms and delivery of food for meeting group requests.
• Clean up and pick dirty dishware from meeting rooms.
• Clean all break‑down tables, tile walls, and baseboards.
• Perform any other job‑related duties as assigned.
• Prepare all necessary items for the next day, including bread products, meat, and anything requiring thaw‑out time; also prepare breakfast sandwiches for the next day (weekday only unless directed by a supervisor/manager).
• Receive food and supplies delivery, inspect against invoice slip, reject expired/damaged/spoiled items, rotate inventory (old to front, new to back), and put away items in a timely fashion.
• On Sundays, prep/cook specified meal for associates; deliver to employee break room, check periodically and replenish if necessary.
• Check for a BEO (Banquet Event Order) daily to see if any food/beverage service is required for a meeting/group; prep items and assist in set‑up and delivery.
• Follow Hyatt Place operational policies and procedures, including cash and credit card handling, safety and security, and all other policies to consistently exceed the guests’ expectations.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must have ability to work weekends and holidays.
• Requires strong command of the English language (speaking, reading, and writing).
• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Must be able to multi‑task and work under pressure.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e., Word, Excel, etc.
• Must be 18 years or older.
• Must be a team player.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.