Hotel Front Desk Agent / Guest Services - Residence Inn by Marriott - Vail, CO

Sunridge Hotel Group; Vail (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health

Dental

Vision

Reduced hotel rates

PTO

Pet insurance

Counseling services

401(k) with match

Work location flexibility

Concert and park ticket discounts

Job summary

Sunridge Hotel Group operates the Residence Inn by Marriott in Vail, CO and is hiring a Hotel Front Desk Agent / Guest Services to WOW guests with hospitality from arrival to departure. The role requires a customer-service mindset, friendly communication, and a strong team focus.

The position offers morning or night shifts, competitive pay, and a range of benefits including health and retirement options. If you enjoy hospitality and helping guests feel at home, this could be the right

Qualifications

• At least one month of related experience or training

Responsibilities

• Greet guests and assist with check-in/check-out with a friendly, professional manner
• Answer phones, manage reservations, and assist guests with inquiries
• Keep lobby and front desk areas clean, organized, and welcoming
• Handle cash transactions accurately and maintain daily financial records
• Follow night auditor procedures when on night shift and ensure security of doors and pool areas

Job description

Residence Inn by Marriott - Vail, CO (Opening September 2023)

The new Residence Inn in Vail, CO is looking to hire a Hotel Front Desk Agent / Guest Services to WOW our guests with hospitality from the moment they arrive until their departure. Do you like smiling, looking sharp, and making a good first impression on people? Are you customer service-oriented and friendly? Would you like to work with a great team of hardworking people? If so, please read on!

We provide exceptional benefits, including

• health
• dental
• vision
• reduced hotel rates
• paid time off (PTO)
• discounted pet insurance
• counseling services
• a 401(k) with match
• work location flexibility
• concert and park ticket discounts

If this sounds like the right morning shift or night shift opportunity in the hospitality industry for you,

ABOUT SUNRIDGE HOTEL GROUP

Based in Mesa, AZ, Sunridge Hotel Group owns and operates a portfolio of upscale and upper-midscale hotels located in Arizona, New Mexico, Colorado, Utah, and California. Since the development of our first Marriott hotel in 1999, we have repeatedly received industry recognition including multiple awards from Marriott for \"best opening,\" \"guest satisfaction excellence,\" and \"renovation excellence.\" We've also been awarded the prestigious Marriott \"Partnership Circle\" Award numerous times.

Our continuous success is a direct result of our outstanding associates who have adopted the \"spirit to serve\" attitude and take pride in exceeding guest expectations. Fantastic pay and benefits are just a couple of the ways we say thank you to our incredible team members for the high-quality service they provide.

A DAY IN THE LIFE OF A HOTEL FRONT DESK AGENT / GUEST SERVICES

As a Hotel Front Desk Agent / Guest Services, you are the face of our company to many of our guests. Whether working the night shift or the morning shift, you arrive each day determined to provide amazing hospitality to make sure our guests feel at home. You remain calm and tactful when helping challenging guests. Your excellent customer service skills make them feel welcomed as they arrive, and your smile is what they remember long after leaving.

You are organized and quick-thinking. You often perform several tasks at one time as you check guests in and out, make reservations, take phone calls, answering guests' questions, and solve problems. You also keep track of ever-changing information such as which rooms are available or need housekeeping. When working the night shift, you follow the hotel's night auditor checklist and ensure all tasks are complete. You also run the end-of-day night audit reports in the property management system (PMS). With attention to detail, you make sure the front desk, lobby, and common areas are clean and organized.

With a high level of integrity, you handle confidential information including guest records. Whether working the morning shift or night shift, you are responsible for the cash drawer contents and financial transactions that occur during your shift. You maintain accurate records including cash flows, registration cards, reservation cards, and property walks. You ensure safety and security by making sure the front doors and swimming pool area gates are locked at the appropriate hour. You feel great about the important part you play in the success of both our hotel and our guests' travels!

QUALIFICATIONS FOR A HOTEL FRONT DESK AGENT / GUEST SERVICES

• At least one month of related experience or training

Do you love meeting new people and establishing good rapport? Can you communicate effectively, both in writing and verbally? Do you have experience in the hospitality industry? Are you ready to enjoy coming to work each day? If yes, you might just be perfect for this position providing customer service to our guests!

WORK SCHEDULE

Location: (insert ZIP Code)