Hotel Front Desk Agent: Guest Care & Reservations

Sleep Inn & Mainstay Suites Cartersville -Emerson; Emerson (GA); On-site; USD 15,343 - 21,852; Part time

Job summary

Sleep Inn & Mainstay Suites Cartersville -Emerson is seeking a positive and professional hotel front desk agent to deliver exceptional experiences to our guests. In this role, you'll welcome guests, manage their accounts, and ensure their inquiries are addressed promptly.

The ideal candidate will have strong communication skills, excellent time management, and at least 1 year of experience in hospitality. The position offers a competitive compensation of $13.50 hourly.

Qualifications

• 1 year of experience in the hospitality industry as a front desk agent or similar role.
• Ability to troubleshoot stressful situations and provide excellent customer service.

Responsibilities

• Field customer complaints when necessary.
• Bookkeeping: maintain accurate guest account records.
• Handle room bookings and answer guest inquiries.
• Check guests in and out, providing correct room assignments.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Excellent time management skills

Organizational skills

Customer service skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Sleep Inn & Mainstay Suites Cartersville -Emerson is seeking a positive and professional hotel front desk agent to deliver exceptional experiences to our guests. In this role, you'll welcome guests, manage their accounts, and ensure their inquiries are addressed promptly.

The ideal candidate will have strong communication skills, excellent time management, and at least 1 year of experience in hospitality. The position offers a competitive compensation of $13.50 hourly.