Hotel Front Desk Agent (Full-time)

Vernon Downs; Town of Vernon (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Vernon Downs is seeking a Hotel Front Desk Agent (Full-time) to deliver excellent guest service and accurate information on policies, services and amenities at the property in Vernon, NY.

You will manage reservations, process payments, operate the switchboard, and assist guests with arrival and departure details, while upholding the venue's fun, entertaining culture.

Qualifications

• High School diploma or GED required.
• Some college courses in Hotel Management preferred.

Responsibilities

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Maintains a working knowledge of the property and events to advise guests accordingly.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Enters changing reservation information into the PMS system.
• Posts charges to guest accounts and processes payment of accounts.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Operates Hotel switchboard/PBX.
• Create reservations using the PMS system for individual and group bookings.
• Observe credit limitations on checks and ensure proper stamping of deposits.
• Prepare shift cash reports and balance accounts.

Education

High School diploma or GED

Some college courses in Hotel Management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk Agent (Full-time)

Regular Hourly Full-Time Vernon, NY, US

2 days ago Requisition ID: 4771

Salary Range: $16.00 To $16.00 Hourly

JOB DESCRIPTION SUMMARY:

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Enters changing reservation information into computer system.
• Posts charges to guest accounts and processes payment of accounts.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Operates Hotel switchboard and/or PBX.
• Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.
• Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.
• Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in Hotel Management preferred.