Hotel Front Desk Agent (FT)

Radiate Hospitality; Berkeley (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Hotel Shattuck Plaza in Berkeley seeks a friendly, dependable Full-Time Front Desk Agent/Guest Service Concierge to welcome guests from arrival to departure. Flexibility to work morning and evening shifts, including weekends and holidays, is required.

You will manage check-in/check-out, guest accounts, reservations, and coordination with housekeeping and other departments while delivering outstanding service in a historic hotel setting.

Qualifications

• Experience in front desk or guest services preferred.
• Familiarity with hotel PMS and basic computer apps.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple priorities while remaining welcoming.
• Cash handling and guest account review experience.

Responsibilities

• Check-in and check-out with efficiency and warmth.
• Address guest questions and concerns professionally.
• Coordinate with housekeeping and other departments.
• Maintain accurate guest accounts and folios.
• Provide information on amenities, dining, transportation, local attractions.
• Answer calls and assist with reservations.

Skills

Customer service

Communication

Detail orientation

Multitasking

Independent work

Tools

PMS familiarity

Basic computer apps

Job description

Welcome Our Guests. Make Every Stay Count.

At Hotel Shattuck Plaza, every guest interaction is an opportunity to create a welcoming and memorable stay. Located in downtown Berkeley, our historic hotel is looking for a friendly, dependable Full-Time Front Desk Agent/Guest Service Concierge to join our team.

As a Front Desk Agent, you'll help guests feel welcome from arrival to departure while keeping Front Desk operations accurate, organized, and running smoothly. Flexibility to work morning and evening shifts, including weekends and holidays, is required.

What You'll Do

Guest Experience & Hospitality

• Welcome guests and provide friendly, efficient check-in and check-out service.

• Respond to guest questions, requests, and concerns with professionalism and care.

• Follow through on guest needs and involve a supervisor or manager when additional support is needed.

• Share information about hotel amenities, dining, transportation, and local attractions.

• Answer calls and assist with reservations and guest inquiries.

Front Desk Operations

• Manage room assignments, guest accounts, payments, and folios accurately.

• Process reservations, special requests, and reservation changes.

• Communicate with Housekeeping, Engineering, and other departments to coordinate room readiness and guest needs.

• Maintain clear shift notes and communicate outstanding items to the next shift.

• Follow cash-handling, guest privacy, and hotel safety procedures.

• Keep the Front Desk area organized, professional, and welcoming.

What Makes You a Great Fit

We're looking for someone who enjoys helping people, pays attention to details, and takes ownership of following through. You can stay calm during busy periods, communicate clearly, and work independently while supporting your team.

Preferred Qualifications

• Previous hotel Front Desk or guest service experience preferred.

• Familiarity with hotel property management systems and basic computer applications.

• Strong communication, organization, and customer service skills.

• Ability to manage multiple priorities while maintaining accuracy and a welcoming attitude.

• Comfort handling payments, reviewing guest accounts, and resolving billing questions.

Schedule Availability

• Full-time position with scheduling based on hotel needs.

• Flexibility to work morning and evening shifts.

• Availability on weekends and holidays.

• Dependability and punctuality for scheduled shifts.

Why You'll Love Working at Hotel Shattuck Plaza

• Work in the heart of downtown Berkeley, near BART and public transportation.

• Meet travelers from around the world.

• Build your hospitality skills and Front Desk experience.

• Be part of a historic hotel focused on personalized guest service.

Radiate Hospitality is an Equal Opportunity Employer-we welcome applicants of all backgrounds, identities, and abilities.