Hotel Front Desk Agent | $19.50/hr starting | FT

The Skagit Casino Resort; Washington; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid vacation/sick/holidays

Medical/dental/vision insurance

Life insurance and AD&D

Long term disability

Short term disability

Employee assistance plan

Job summary

Skagit Valley Casino Resort is seeking a Front Desk Agent to warmly welcome guests, manage check-in and check-out, answer phones, and assist with reservations. You’ll maintain guest accounts and convey rates, promotions, and events clearly at the front desk.

Ideal candidates have customer service experience, basic computer skills, and cash handling ability. The role requires flexibility for nights, weekends, and holidays; prior hotel front desk or retail hospitality experience is preferred.

Qualifications

• High school diploma or GED required.
• Minimum one-year experience in front line guest service.
• Preferred: one-year experience at hotel front desk or in hospitality/travel retail.
• Experience with Windows-based computers.
• Preferred: experience with hotel property management systems.

Responsibilities

• Directly responsible for check-in and check-out of guests.
• Answer incoming telephone calls and create reservations.
• Accurately maintain guest accounts and respond to billing inquiries.
• Convey rates, discounts, promotions and events clearly.

Skills

Customer service

Phone handling

Cashiering

Hotel PMS

Education

High school diploma or GED

Tools

Windows PC

Job description

Join our team as a Front Desk Agent at Skagit Valley Casino Resort!
Are you friendly, detail-oriented, and enjoy helping people feel at home? We are looking for a Front Desk Agent to be the welcoming face of our beautiful resort!

Essential Duties

• Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.
• Answers incoming telephone calls; creating reservations over the phone and in person.
• Accurately maintains guest accounts, including responding to billing inquiries and disputes.
• Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.

Essential Qualifications

• Must be at least 18 years of age.
• Required: High school diploma or GED.
• Required: Minimum one-year experience in front line guest service.
• Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.
• Required: Experience working on computers in a Windows based environment.
• Preferred: Experience with hotel property management systems.
• Required: minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.

Additional Requirements

• Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.
• Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.
• Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.
• Must exhibit a high level of integrity, initiative and self-accountability.

Physical, Mental, And Environmental Demands

• Must be able to spend extended periods of time walking, standing or bending.
• Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.
• Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.
• Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.

BENEFITS:

• Paid vacation/sick/holidays
• Medical/dental/vision insurance
• Life insurance and AD&D
• Long term disability
• Short term disability
• Employee assistance plan

Schedule

PM Shifts, including weekends and holidays