Hotel Front Desk Agent | $19.50/hr starting | FT

Skagit Valley Casino Resort; Washington; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid vacation/sick/holidays

Medical/dental/vision insurance

Life insurance and AD&D

Long term disability

Short term disability

Employee assistance plan

Job summary

Skagit Valley Casino Resort in Bow, WA seeks a Front Desk Agent to warmly welcome guests at the lobby and assist with check-in/check-out. You will handle reservations by phone and in person, manage guest accounts, and respond to billing inquiries in a fast-paced resort setting.

The role requires good computer skills, basic math, and the ability to manage a high-volume phone system. PM shifts, weekends, and holidays are included.

Qualifications

• High school diploma or GED required; prior front desk experience preferred.
• Experience with guest accounts, billing inquiries, and disputes is a plus.
• Ability to use Windows-based computers and basic math for transactions.

Responsibilities

• Check-in/check-out guests with courtesy and efficiency.
• Answer calls and make reservations by phone and in person.
• Maintain guest accounts and address billing questions.
• Stay informed about rates, promotions, and events and communicate details clearly.

Skills

Guest service

Cash handling

Phone etiquette

Multiline phones

Education

High school diploma or GED

Tools

Hotel PMS

Job description

Hotel Front Desk Agent | $19.50/hr starting | FT

• Bow, WA
• Hospitality/Travel

Join our team as a Front Desk Agent at Skagit Valley Casino Resort!

Are you friendly, detail-oriented, and enjoy helping people feel at home? We are looking for a Front Desk Agent to be the welcoming face of our beautiful resort!

ESSENTIAL DUTIES:

• Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.
• Answers incoming telephone calls; creating reservations over the phone and in person.
• Accurately maintains guest accounts, including responding to billing inquiries and disputes.
• Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.

ESSENTIAL QUALIFICATIONS:

• Must be at least 18 years of age.
• Required: High school diploma or GED.
• Required: Minimum one-year experience in front line guest service.
  • Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.
• Required: Experience working on computers in a Windows based environment.
  • Preferred: Experience with hotel property management systems.
• Required: minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.

ADDITIONAL REQUIREMENTS:

• Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.
• Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.
• Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.
• Must exhibit a high level of integrity, initiative and self-accountability.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to spend extended periods of time walking, standing or bending.
• Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.
• Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.
• Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.

BENEFITS:

• Paid vacation/sick/holidays
• Medical/dental/vision insurance
• Life insurance and AD&D
• Long term disability
• Short term disability
• Employee assistance plan

SCHEDULE:

PM Shifts, including weekends and holidays