FRONT DESK AGENT - Full Time / Salishan Coastal Lodge

Soul Community Planet Hotels; Oregon (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Soul Community Planet Hotels is seeking a Front Desk Agent to join the team in a full-time role. You will welcome guests, check them in/out, and handle reservations with accuracy, while delivering exceptional service in a fast-paced environment.

You will maintain knowledge of hotel offerings, collaborate with departments, upsell services, and ensure a safe, clean, and organized front desk operation. This position requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is required.
• Previous Front Desk experience preferred.
• Familiarity with hotel reservation systems (experience with specific systems is a plus).
• State Alcohol Serving Certificate.

Responsibilities

• Anticipate guests’ needs and respond promptly at all times.
• Maintain positive guest relations and resolve complaints.
• Follow hotel policies for lost and found items.
• Adhere to hotel safety and accident procedures.
• Promote sanitation, safety, and security efforts.
• Encourage reviews and social media praise.
• Greet guests, process check-ins/check-outs accurately and quickly.
• Know hotel features, hours, room types, rates, and promotions.
• Manage reservations and room assignments with accuracy.
• Process payments and handle guest accounts per policy.
• Respond to requests promptly and professionally.
• Maintain efficient information flow among guests, staff, and departments.
• Upsell services and amenities to maximize revenue.
• Keep front desk clean and professional in appearance.
• Collaborate with other departments to ensure seamless service.
• Follow safety and security protocols for guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality of organizational data.
• Inspect and prepare materials/equipment for service.
• Be familiar with equipment maintenance and usage.
• Comply with all departmental policies and procedures.
• Access all functions of computer/software systems.
• Provide safe transportation to beach via company shuttle.
• Other duties as assigned.

Skills

Customer service

English proficiency

Multitasking

Professional demeanor

Communication

Education

High school diploma

Customer service experience

Front Desk experience preferred

State Alcohol Serving Certificate

Tools

POS systems

PMS

CRM software

Microsoft Office

Google Suite

Job description

FRONT DESK AGENT - Full Time $18.00/Hourly

Job Type

Full-time

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed.
• Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Manage reservations and room assignments, ensuring accuracy and availability.
• Process payments and handle guest accounts, adhering to company policies and procedures.
• Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
• Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
• Upsell hotel services and amenities to maximize revenue opportunities.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Collaborate effectively with other departments to provide seamless service to guests.
• Follow all safety and security protocols to ensure the well-being of guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality, security, and integrity of organizational data.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer/software systems.
• Provide safe and courteous transportation for guests between the property and local beach access via company shuttle.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Must have a valid driver's license with a safe driving record meeting company standards.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the Front Office/Desk Manager.

Education And Experience

• High school diploma or equivalent.
• Previous customer service experience is required.
• Previous Front Desk experience preferred.
• Familiarity with hotel reservation systems (experience with specific systems is a plus
• State Alcohol Serving Certificate.

Salary Description

$18 an hour