Hotel Front Desk Agent

The Legacy Realty LLC; San Marcos (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts to over 3,500 IHG Hotels

Opportunities for growth within the management company

50% discount to Spring's Bistro + Bar

Job summary

The Legacy Realty LLC is seeking a Front Desk Agent to serve as the first point of contact for guests. This role manages reservations, check-ins, and guest needs, ensuring a positive experience.

Ideal candidates should have a high school diploma, customer service experience, and strong communication skills. The position offers flexible shifts and opportunities for growth within the company.

Employee perks include competitive pay, hotel discounts, and food discounts at Spring's Bistro + Bar.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast‑paced environment.
• Basic computer skills; experience with Hotel Key PMS is a plus.
• Flexible schedule.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Process check-ins and check-outs accurately using the Hotel Key PMS.
• Manage reservations, cancellations, and room assignments.
• Respond to guest inquiries, requests, and concerns in a timely manner.
• Provide information about hotel amenities, local attractions, and services.
• Handle phone calls, emails, and other guest communications.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Uphold brand standards and ensure a clean, organized front desk area.
• Assist with administrative tasks and reporting as needed.

Skills

Customer-focused mindset

Attention to detail

Problem-solving abilities

Team collaboration

Reliability and punctuality

Education

High school diploma or equivalent

Tools

Hotel Key PMS

Job description

Job Summary

The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality.

Location

Holiday Inn Express San Marcos
900 Barnes Dr. San Marcos, TX 78666

Shifts Needed

7:00a.m. – 3:00p.m. and 3:00p.m. – 11:00p.m.

Key Responsibilities

• Greet guests promptly and courteously upon arrival and departure
• Process check-ins and check-outs accurately using the Hotel Key PMS
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns in a timely manner
• Provide information about hotel amenities, local attractions, and services
• Handle phone calls, emails, and other guest communications
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Uphold brand standards and ensure a clean, organized front desk area
• Assist with administrative tasks and reporting as needed

Qualifications

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast‑paced environment
• Basic computer skills; experience with Hotel Key PMS is a plus
• Flexible schedule
• Professional appearance and positive attitude

Skills & Competencies

• Customer-focused mindset
• Attention to detail
• Problem-solving abilities
• Team collaboration
• Reliability and punctuality

Physical Requirements

Ability to stand for extended periods
Occasional lifting (up to 25 lbs)
Ability to move around the front desk and lobby area as needed

Benefits

• Competitive pay
• Employee discounts to over 3,500 IHG Hotels in the US, Canada, Europe and Asia
• Opportunities for growth within the management company
• 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center)