Hotel Front Desk Agent

Doubletree by Hilton Omaha Southwest; Omaha (NE); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hotel in Omaha seeks a positive and professional front desk agent to provide exceptional customer experiences. The role involves welcoming guests, managing bookings, and ensuring satisfaction through outstanding service. The ideal candidate will possess strong communication and organizational skills along with a commitment to guest satisfaction.

Qualifications

• 1+ year of hotel industry experience preferred.
• Impeccable communication and customer service skills.
• Ability to handle stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Handle customer complaints and manage guest information.
• Coordinate with housekeeping to prepare rooms.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Handle customer complaints as necessary • Work with the housekeeping staff to ensure rooms are ready for new guests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • High school diploma, GED, or equivalent

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