Hotel Deco - Front Desk Agent

Aimbridge Hospitality; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to enhance guest experiences at the Hotel Deco. This entry-level role embodies customer service excellence, effective communication, and problem-solving to ensure a seamless stay for every guest. The position offers comprehensive benefits, including medical coverage and retirement planning.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Evaluate and resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Hotel Deco - Front Desk Agent role at Aimbridge Hospitality.

**About Us**
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

**Key Skills/Responsibilities**

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills.
• Problem-Solving: Evaluate and resolve guest concerns quickly and accurately.
• Multitasking Ability: Manage reservations, check-ins, and check-outs efficiently.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

**Education & Experience**

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

**Benefits**

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

**Note:** The application deadline for Colorado positions is approaching. This is an entry-level, full-time position in the hospitality industry.