Hotel Front Desk Agent

Hampton Inn; Indiana (PA); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a positive and friendly Front Desk Agent to join their team. In this role, you will provide exceptional service to hotel guests, assisting with check-in and check-out processes, issuing room keys, and processing payments. You'll also coordinate with housekeeping to ensure room availability and answer guest inquiries. This position requires excellent communication skills and a customer-focused attitude, making it perfect for those who thrive in a dynamic environment. Join a team that values your contributions and offers opportunities for career advancement in a supportive atmosphere.

Benefits

Employee discounts

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality is essential.
• Proficient in English with strong communication skills.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping for room availability.
• Answer guest inquiries and provide information.

Skills

Communication Skills

Customer Service Orientation

Problem Solving

Education

High School Diploma

Tools

Computer Literacy

Job description

Benefits:

1. Employee discounts
2. Paid time off
3. Training & development
4. Flexible Scheduling
5. Career Advancement Opportunities
6. Competitive Compensation

Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications:

1. Friendly and outgoing personality
2. Proficient in English
3. Computer literacy
4. Able to resolve issues with a customer-focused orientation