Hotel Night Front Desk Agent

Hampton Inn; Indiana (PA); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a positive and friendly Hotel Night Auditor Front Desk Agent. In this role, you'll provide exceptional service to guests, assist with check-in and check-out processes, and ensure smooth communication with housekeeping staff. Your ability to stay positive in challenging situations and deliver a remarkable customer experience is key. Join a team that values career advancement and offers a competitive compensation package while creating memorable experiences for guests in a welcoming environment.

Benefits

Employee discounts

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality with excellent communication skills.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Assist guests with check-in and check-out processes and answer inquiries.
• Monitor hotel operations and maintain knowledge of activities.

Skills

Customer Service

Communication Skills

Problem-Solving

Computer Literacy

Hospitality Standards Familiarity

Education

High School Diploma

Job description

Benefits:

1. Employee discounts
2. Paid time off
3. Training & development
4. Flexible Scheduling
5. Career Advancement Opportunities
6. Competitive Compensation

Job Summary: We are seeking a positive, friendly Hotel Night Auditor Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications:

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Proficient in English; knowledge of other languages is a plus
4. Computer literacy
5. Able to resolve issues with a customer-focused orientation
6. Able to lift 30 pounds