Hotel Night Front Desk Agent

Tharaldson Hospitality Management; Indiana (PA); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a positive and friendly Hotel Night Auditor Front Desk Agent to deliver exceptional service to hotel guests. This role involves assisting with check-in and check-out processes, managing guest inquiries, and maintaining communication with housekeeping. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to handle challenges with a smile. Join a dynamic team where your contributions will enhance the guest experience and foster a welcoming atmosphere. If you are passionate about hospitality and enjoy helping others, this opportunity is perfect for you!

Benefits

Employee discounts

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality with a focus on customer service.
• Familiarity with hospitality industry standards and operations.

Responsibilities

• Assist guests with check-in and check-out processes and issue room keys.
• Coordinate with housekeeping for room availability and answer guest inquiries.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Skills

Bilingual (English plus another language)

Education

High School Diploma

Tools

Computer Literacy

Job description

Benefits:

• Employee discounts
• Paid time off
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary
We are seeking a positive, friendly Hotel Night Auditor Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds