Monarch Rewards Coordinator

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition reimbursement

401k with company match

Paid time off and six observed hol id

Team member discounts

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a friendly Players Club Representative to promote Club Monarch memberships, enroll new members, and assist guests with account-related needs in a fast-paced casino environment.

You'll read and input guest information into the casino marketing system, explain benefits, and provide exceptional service while maintaining confidentiality of patron files. This full-time role requires strong communication and teamwork across departments.

Qualifications

• Prior experience in hotel, casino, gaming, hospitality, or guest service industry preferred.
• Prior clerical or office experience preferred.
• Must be able to obtain and maintain a Colorado Gaming Support License.
• Excellent interpersonal and communication skills.
• Proficient with Microsoft Office and player tracking systems.

Responsibilities

• Identify guests not currently Club Monarch members and assist enrollment.
• Open Club Monarch accounts and promote benefits and rewards.
• Input guest information into marketing system using valid IDs.
• Communicate benefits and rewards with professionalism and enthusiasm.
• Provide exceptional service to all casino guests and assist with Club Monarch needs.
• Support Marketing with promotions, events and guest outreach.
• Maintain confidentiality of patron files and casino information.
• Follow all policies and regulations and work with other departments to ensure a seamless guest experience.

Skills

Customer service

VIP Services

Front desk

Microsoft Office

Communication skills

Teamwork

Tools

Player tracking system

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Players Club RepresentativeSalary: 22.00/hourStatus: Full TimeShift: Varies — Day/SwingMONARCH CASINO RESORT SPAMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.Job Overview:Monarch Casino Resort Spa is seeking a passionate and guest-focused Players Club Representative to join our Club Services team. This position is responsible for promoting Club Monarch membership, enrolling new members, assisting guests with account-related needs, and delivering exceptional service in a fast-paced casino environment.The Players Club Representative serves as a key ambassador for Monarch Casino Resort Spa and Club Monarch by engaging with guests, communicating membership benefits, supporting casino marketing initiatives, and maintaining the confidentiality and accuracy of guest information.Responsibilities:Identify guests who are not currently Club Monarch members and assist them with enrollment.Open Club Monarch accounts and promote the value, benefits, and rewards of membership.Accurately read, verify, and input guest information into the casino marketing system using approved forms of identification, including driver’s license, state ID, passport, or military ID.Communicate Club Monarch benefits and rewards with professionalism, enthusiasm, and persuasive guest service skills.Provide exceptional customer service to all casino guests, including answering questions and assisting with Club Monarch-related needs.Promote Monarch Casino Resort Spa and Club Monarch during daily interactions with guests.Support the Marketing department as needed with promotions, events, guest outreach, and related initiatives.Maintain the security and confidentiality of all patron files, records, lists, and casino information.Follow all casino policies and procedures, internal controls, departmental rules, and applicable regulations.Comply with all requirements of the Colorado Department of Gaming.Work collaboratively with team members and other departments to create a smooth and welcoming guest experience.Maintain a professional, well-groomed appearance in accordance with company standards.Perform other duties as assigned.Qualifications:Prior experience in the hotel, casino, gaming, hospitality, or guest service industry preferred.Prior clerical or office experience preferred.Knowledge or experience in Club Services, VIP Services, Front Desk Services, or casino/hotel operations preferred.Must be able to obtain and maintain a Colorado Gaming Support License.Above-average knowledge of computer applications, including Microsoft Office and player tracking systems.Must provide a high level of customer service at all times.Must have excellent interpersonal skills with the ability to listen, engage, and verbally communicate with guests both on the casino floor and at external events.Strong verbal and written communication skills required.Must be able to work effectively in a team environment.Must be able to meet deadlines, work under pressure, and maintain professionalism in a fast-paced and sometimes stressful environment.Must be able to work all shifts, including days, swing shifts, weekends, and holidays.Must be able to stand for up to 10 hours per day.Must be able to walk the casino floor multiple times throughout a 10-hour shift.Must be able to work in a casino environment with moderate to high guest volume, noise, lights, and activity.Benefits:Enhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement, up to USD 6,000 per calendar year.Growth opportunities available within department/company.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidays.Team Member Hotel, Retail, and Spa Discounts.Team Member Anniversary Recognition, including resort credit, vacation trips, and more.Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%.Equal Opportunity Employer:Monarch Casino Resort Spa is an Equal Opportunity Employer. Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.