FRONT DESK / GUEST SERVICE AGENT

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free parking

Free meals during shift

Hotel discounts

Travel discounts

401(k) matching

Paid time off

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for a full-time role in Quincy, MA. You will greet guests, check them in and out, handle inquiries, and coordinate with other hotel departments to ensure a seamless stay.

The ideal candidate has prior front desk or guest service experience in a fast-paced hotel environment, strong communication skills, and the ability to multitask while staying calm under pressure. Marriott/FSPMS experience is highly valued.

Qualifications

• Previous hotel Front Desk or guest service experience in a high-volume environment is required.
• Confident communicator who enjoys meeting people and solving problems.
• Able to manage multiple priorities and stay organized during busy periods.
• Marriott and/or FSPMS experience is strongly preferred.

Responsibilities

• Greet and register guests and manage check-ins/check-outs.
• Respond to guest questions and requests and resolve concerns.
• Connect guests with the right departments, services and solutions.
• Maintain welcoming, efficient and professional interactions throughout shifts.

Skills

Front desk experience

Guest service

Communication skills

Education

High School diploma

Tools

PMS software

Job description

Compensation:

$20.00 to $22.00 per hour

Front Desk Agent – Full-Time

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

What You’ll Be Doing

You will greet and register guests, manage check-ins and check-outs, respond to guest questions and requests, resolve concerns, and help ensure every interaction is welcoming, efficient and professional. Our Front Desk Agents are hotel “experts” who understand what is happening throughout the property and help connect guests with the right people, services and solutions.

What You Should Bring To The Table

Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required. The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences. You should be comfortable managing multiple priorities at once, using computer systems, handling guest concerns and remaining calm and organized during busy periods. Marriott and/or FSPMS experience is strongly preferred. This position requires prolonged periods of standing.

Schedule

This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule.

Why Join Our Team?

We offer a great benefits package, including medical, dental and vision insurance, vacation, holiday and sick pay, matching 401(k), FREE PARKING, free meals during your shift, hotel and travel discounts, and a friendly team of coworkers.

If you are a self-starter who enjoys a fast-paced environment, loves interacting with people and takes pride in making guests feel welcomed and valued, we would love to talk to you.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)


• Team Player: Works well as a member of a group (Preferred)


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)


• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Preferred Goal Completion: Inspired to perform well by the completion of tasks


• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Preferred Peer Recognition: Inspired to perform well by the praise of coworkers

Education

• High School (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.