Hotel Food Runner: Fast, Guest-Focused Service

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Company-Paid Life Insurance

Company-Paid Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation is seeking a hospitality professional to ensure food items are served promptly and accurately. You will serve guests with attentive care, coordinate timing for tables, and respond to questions while maintaining a fast-paced, high-quality guest experience.

The role emphasizes delivering passionate service, standing for long periods, and lifting up to 50 pounds as part of daily responsibilities in a busy hotel environment.

Qualifications

• Customer-focused service approach.
• Ability to communicate clearly with guests and team.
• Good physical stamina for long shifts and lifting up to 50 lbs.

Responsibilities

• Serve food and beverages to guests with garnishments and condiments.
• Ensure all food items are served hot and promptly.
• Serve the entire table together to coordinate timing.
• Answer guest questions with informed responses.
• Stand and move quickly for the full shift; lift and carry items up to 50 lbs.
• Support hotel operations in other areas as needed.
• Deliver passionate and engaging service using the GUEST model.

Skills

Customer service

Communication

Stamina

Job description

Sonesta Hotels International Corporation is seeking a hospitality professional to ensure food items are served promptly and accurately. You will serve guests with attentive care, coordinate timing for tables, and respond to questions while maintaining a fast-paced, high-quality guest experience.

The role emphasizes delivering passionate service, standing for long periods, and lifting up to 50 pounds as part of daily responsibilities in a busy hotel environment.