Food Runner

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Company-Paid Life Insurance

Company-Paid Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation is seeking a hospitality professional to ensure food items are served promptly and accurately. You will serve guests with attentive care, coordinate timing for tables, and respond to questions while maintaining a fast-paced, high-quality guest experience.

The role emphasizes delivering passionate service, standing for long periods, and lifting up to 50 pounds as part of daily responsibilities in a busy hotel environment.

Qualifications

• Customer-focused service approach.
• Ability to communicate clearly with guests and team.
• Good physical stamina for long shifts and lifting up to 50 lbs.

Responsibilities

• Serve food and beverages to guests with garnishments and condiments.
• Ensure all food items are served hot and promptly.
• Serve the entire table together to coordinate timing.
• Answer guest questions with informed responses.
• Stand and move quickly for the full shift; lift and carry items up to 50 lbs.
• Support hotel operations in other areas as needed.
• Deliver passionate and engaging service using the GUEST model.

Skills

Customer service

Communication

Stamina

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Responsible for ensuring that all food items are served as soon as they are ready.

What you'll be doing

Essential Job Functions include:

• Key Job Functions
• Serve food and beverages orders, with appropriate garnishments and condiments to guests
• Responsible for making sure all food items are served as soon as they are ready.
• Each guest seated at a table should be served together - Timing is important.
• Respond to questions with informed answers.
• Must be able to stand and exert fast-paced mobility for the entire shift.
• Must have a good sense of balance, be able to lift, bend, kneel, stoop, push, pull and wipe.
• Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and the guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build a solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Commit
  • Be Authentic and Real
  • Communicate Openly, Honesty, and Clearly
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Anticipated Pay Range & Additional Job Information

$20.00 to $22.00 Base Pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.