Hotel F&B Manager: Lead Guest Service & Operations

Boyne Resorts; Maine; On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Free ski and golf passes

Resort discounts

Housing eligibility

Benefits package for FTYR Team Members

Job summary

Boyne Resorts’ Grand Summit Hotel is seeking a Hotel Food & Beverage Manager to supervise daily front-of-house operations. You will lead a team of 20–40 staff, coordinate with banquet and back-of-house, and ensure guest-focused service across breakfast, lunch, and dinner.

The role requires strong leadership, scheduling, payroll control, inventory, and collaboration with the F&B Director or VP. Expect 50–60 hour weeks with peak-season hours, and a visible presence in service areas.

Qualifications

• Bachelor's degree and/or a combination of four or more years of restaurant experience in multiple capacities.
• Three or more years of managerial experience within an F&B environment.
• Strong leadership and communication skills, with the ability to manage a team and work effectively with other departments.

Responsibilities

• Hiring, firing, training, conducting performance reviews, keeping employee event records, and scheduling staff.
• Maintain or delegating an MOD presence on the floor during peak business hours for breakfast, lunch, and dinner.
• Conducting frequent and consistent guest table visits.
• Assigning opening and closing shift duties, server/busser sections, and checking out staff for end of shift cashouts and side work completion.
• Managing payroll and FOH labor costs within the budgeted labor expenses.
• Ordering and maintaining appropriate pars for FOH operating supplies, including plateware, glass, and silver, while maintaining budgeted COG.
• Ordering and managing alcohol inventory by keeping an appropriate par and conducting monthly inventory.
• Creating rotating drink specials, wine list s, and beer selections in coordination with the F&B Director or VP of F&B
• Coordinating with Marketing to promote restaurants within the hotel
• Requesting maintenance and repairs as needed for FOH
• Communicating frequently with BOH and assist in coordinating BOH staff
• Communicate and coordinate banquet business needs with banquet operations
• Conduct pre-shift meetings with staff
• Attend resort meetings as scheduled- BEO meetings, F&B weekly meetings, etc.
• Be physically able to spend most of their workday on their feet and be able to push, pull, and lift up to 50 lb.
• Operate the FOH within the guidelines outlined in the Boyne Brand Standard Audit

Skills

Leadership

Communication

Team Management

Operations Management

Guest Experience

Education

Bachelor's degree

Tools

Payroll software

Inventory management system

Job description

Boyne Resorts’ Grand Summit Hotel is seeking a Hotel Food & Beverage Manager to supervise daily front-of-house operations. You will lead a team of 20–40 staff, coordinate with banquet and back-of-house, and ensure guest-focused service across breakfast, lunch, and dinner.

The role requires strong leadership, scheduling, payroll control, inventory, and collaboration with the F&B Director or VP. Expect 50–60 hour weeks with peak-season hours, and a visible presence in service areas.