Hotel Food & Beverage Manager

Boyne Resorts; Newry (ME); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Free Ski and Golf Passes

Resort discounts

Housing assistance

Health insurance

401(k) plan

HSA match

Dental insurance

Life insurance

Vision insurance

Paid time off

Job summary

Boyne Resorts seeks an experienced Hotel Food & Beverage Manager at The Grand Summit Hotel in Newry, ME to lead daily front-of-house operations and guest satisfaction. You will supervise 20–40 team members, coordinate with banquet and BOH, and ensure smooth service across breakfast, lunch, and dinner shifts.

The role demands strong leadership, communication, and cost control, with hours extending into weekends and holidays.

Qualifications

• Bachelor’s degree and/or a combination of four or more years of restaurant experience in multiple capacities.
• Three or more years of managerial experience within an F&B environment.
• Strong leadership and communication skills, with the ability to manage a team and work effectively with other departments.

Responsibilities

• Hire, fire, train staff; conduct performance reviews and schedule staff.
• Maintain MOD presence on the floor during peak hours for breakfast, lunch, and dinner.
• Conduct frequent guest table visits to ensure service quality.
• Assign opening/closing shift duties and manage cashouts and side work completion.
• Manage FOH payroll and labor costs within the budget.
• Order and maintain FOH supplies, plateware, glass, and silver; maintain budgeted COG.
• Order and manage alcohol inventory; conduct monthly inventory.
• Create rotating drink specials and wine/beer lists in coordination with F&B leadership.
• Coordinate with Marketing to promote hotel restaurants.
• Request maintenance and repairs for FOH; coordinate with BOH staff.
• Coordinate banquet needs with banquet operations; attend meetings.
• Lead pre-shift meetings; participate in resort meetings as scheduled.
• Be on feet most of the day; push/pull/lift up to 50 lb.
• Operate FOH per Boyne Brand Standard Audit.

Skills

Leadership

Communication

Staff Management

Operations Management

Budgeting

Training

Guest Service

Education

Bachelor’s degree

Job description

Overview

The Grand Summit Hotel features comprehensive on-site Food & Beverage amenities including full-service restaurants catering to breakfast, lunch, and dinner, bars, and conference F&B services. We are currently looking for a Hotel Food & Beverage Manager to supervise all daily front-of-the-house operations at this location.

The Hotel F&B Manager reports directly to the F&B Director or the VP of F&B and will be in regular communication with the back-of-house at their assigned property, coordinating closely with the Chef or Sous Chef, as well as with banquet operations within the hotel. This role is highly interactive and guest-oriented, necessitating excellent communication skills and frequent face-to-face interactions with guests, vendors, and various resort departments.

The ideal candidate will confidently oversee a daily staff of 20 to 40 Team Members, including 1 to 3 floor supervisors. They should be prepared to engage in operational tasks as needed, such as hosting, bussing tables, serving, bartending, or bar backing. Shifts will vary, potentially including early mornings, late nights, weekends, and holidays, based on anticipated business levels. A typical work week will span 50-60 hours, with additional hours required during peak periods like Christmas and President's Week. The Hotel F&B Manager will maintain a visible presence in the restaurant during busy times, consistently demonstrating professionalism and composure in high-pressure situations, upholding Sunday River's standards of excellence in execution for our guests' experience.

Responsibilities

• Hiring, firing, training, conducting performance reviews, keeping employee event records, and scheduling staff
• Maintain or delegating an MOD presence on the floor during peak business hours for breakfast, lunch, and dinner
• Conducting frequent and consistent guest table visits
• Assigning opening and closing shift duties, server/busser sections, and checking out staff for end of shift cashouts and side work completion
• Managing payroll and FOH labor costs within the budgeted labor expenses
• Ordering and maintaining appropriate pars for FOH operating supplies, including plateware, glass, and silver, while maintaining budgeted COG
• Ordering and managing alcohol inventory by keeping an appropriate par and conducting monthly inventory
• Creating rotating drink specials, wine list s, and beer selections in coordination with the F&B Director or VP of F&B
• Coordinating with Marketing to promote restaurants within the hotel
• Requesting maintenance and repairs as needed for FOH
• Communicating frequently with BOH and assist in coordinating BOH staff
• Communicate and coordinate banquet business needs with banquet operations
• Conduct pre-shift meetings with staff
• Attend resort meetings as scheduled- BEO meetings, F&B weekly meetings, etc.
• Be physically able to spend most of their workday on their feet and be able to push, pull, and lift up to 50 lb.
• Operate the FOH within the guidelines outlined in the Boyne Brand Standard Audit

Qualifications

• Bachelor’s degree and/or a combination of four or more years of restaurant experience in multiple capacities
• Three or more years of managerial experience within an F&B environment
• Strong leadership and communication skills, with the ability to manage a team and work effectively with other departments.

Compensation & Benefits

• Competitive salary based on experience and qualifications, starting at $1130 per week.
• Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
• Resort discounts on dining, retail, lodging, and spa
• Eligibility for affordable team member housing
• Benefits package for FTYR Team Members includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.