Hotel Executive Housekeeper & Operations Leader

Welcome Group; Scranton (Lackawanna County); On-site; USD 45,000 - 50,000; Full time

Job summary

Welcome Group in Scranton is seeking an Executive Housekeeper to oversee all housekeeping operations at Hilton Scranton & Conference Center. The role ensures guest satisfaction, budget adherence, staff management, and compliance with brand standards.

The position is salaried and full-time, with varied shift times to meet hotel needs. Strong leadership, budget planning, and guest-service focus are essential for success in this busy, 24/7 environment.

Responsibilities

• Guest Satisfaction - Direct and ensure Housekeeping standards and procedures are followed. Direct Housekeeping staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction.
• Human Resources - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, emergency, fire, and blood-borne pathogen. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed.Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.

Job description

Welcome Group in Scranton is seeking an Executive Housekeeper to oversee all housekeeping operations at Hilton Scranton & Conference Center. The role ensures guest satisfaction, budget adherence, staff management, and compliance with brand standards.

The position is salaried and full-time, with varied shift times to meet hotel needs. Strong leadership, budget planning, and guest-service focus are essential for success in this busy, 24/7 environment.