Executive Housekeeper

Welcome Group; Scranton (Lackawanna County); On-site; USD 45,000 - 50,000; Full time

Job summary

Welcome Group in Scranton is seeking an Executive Housekeeper to oversee all housekeeping operations at Hilton Scranton & Conference Center. The role ensures guest satisfaction, budget adherence, staff management, and compliance with brand standards.

The position is salaried and full-time, with varied shift times to meet hotel needs. Strong leadership, budget planning, and guest-service focus are essential for success in this busy, 24/7 environment.

Responsibilities

• Guest Satisfaction - Direct and ensure Housekeeping standards and procedures are followed. Direct Housekeeping staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction.
• Human Resources - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, emergency, fire, and blood-borne pathogen. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed.Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.

Job description

Job Title: Executive Housekeeper

Annual Salary Range: $45,000 - $50,000 (Depending on experience)

Location: Hilton Scranton & Conference Center,Scranton, PA

Employment Category: Salaried, Full Time

POSITION SUMMARY

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Executive Housekeeper directs all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and human resources. The Executive Housekeeper directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Housekeeping budget, business plans, capital expenditures and manages within approved plans and objectives.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Guest Satisfaction - Direct and ensure Housekeeping standards and procedures are followed. Direct Housekeeping staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Housekeeping staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
• Human Resources - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, emergency, fire, and blood-borne pathogen. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed.Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.
• Sales/Profitability - Develop, recommend, implement and manage the Housekeeping annual budget, business plan, and objectives to