Hotel Executive Housekeeper — Lead Elevate Guest Experience

Spring-Hill-Suites; Millcreek Township (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Training & development

Advancement opportunities

Medical

Dental

Vision

401k with match

Paid time off

Holiday pay

Free parking

Hotel discounts

Job summary

Spring-Hill-Suites in Millcreek Township, PA seeks an Executive Housekeeper to lead the housekeeping and laundry operations. You will manage staffing, oversee cleanliness standards, and collaborate with maintenance to ensure guest satisfaction and asset protection.

The role requires strong communication, organizational, and customer service skills, with availability for weekends and holidays. You will mentor staff and maintain records and budgets to drive productivity.

Qualifications

• Excellent communication, organizational and customer service skills required.
• Must have open availability work weekends and holidays.
• Ability to communicate to guests and team members verbally or in written form.

Responsibilities

• Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.
• Plan, assign and supervise the daily activities of the housekeeping and laundry staff.
• Assumes the role of a housekeeper, laundry person or house person as needed.
• Conducts continual inspections to determine hotel’s overall level of cleanliness and condition.
• Schedules and supervises all rotational and special cleaning programs as needed.
• Ensures the team has the tools and equipment necessary to carry out the job.
• Works in conjunction with maintenance (ex. generating work orders, preventative maintenance).
• Manages Lost and Found.
• Coordinates availability of rooms with front of house management.
• Keep accurate and current records, logs, parts list, and manuals.
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
• Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory.

Skills

Communication

Organizational skills

Customer service

Job description

Spring-Hill-Suites in Millcreek Township, PA seeks an Executive Housekeeper to lead the housekeeping and laundry operations. You will manage staffing, oversee cleanliness standards, and collaborate with maintenance to ensure guest satisfaction and asset protection.

The role requires strong communication, organizational, and customer service skills, with availability for weekends and holidays. You will mentor staff and maintain records and budgets to drive productivity.