Hotel Food & Beverage Waithelp - Part Time

The Walt Disney Company; Anaheim (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Job summary

Disneyland Resort in Anaheim, CA is seeking a Food & Beverage Cast Member to deliver exceptional service in our resort hotel restaurants. You will take orders, serve guests, and help guests understand menu and wine pairings in a luxury setting.

Requirements include 21+ years of age, 2+ years in high-end restaurant service, and strong knowledge of wine and spirits. The role supports a 24/7 operation with flexible scheduling and tips-based earnings.

Qualifications

• You must be at least 21 years of age.
• 2+ years serving experience at a high-volume, high-end restaurant.
• Initiative to own and resolve Guest situations.
• Ability to multi-task and work in a very fast paced environment.
• Sense of urgency and desire to work efficiently without sacrificing quality.
• Demonstrated excellent Guest Service and service recovery abilities.
• Knowledge of food presentation and quality standards.
• Willing to take initiative to actively greet and welcome Guests.
• Extensive knowledge of wine and spirits.

Responsibilities

• Provide over the top Guest Service to all Guests.
• Take Guests’ orders and enter into point-of-sale system.
• Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service.
• Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings.
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
• Resolve any concerns independently and provide service recovery when needed.
• Possess a strong knowledge of food presentation, ensuring each meal meets quality standards.
• Interact with Guests, providing exemplary service, while having a genuine sense of interest.

Skills

Guest service

Wine & spirits knowledge

Initiative

Multi-tasking

High-end restaurant experience

Job description

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Hotel Food and Beverage Cast Members bring the Magic of Disney Dining to our Resort Hotels. Hotel F&B Waithelp Cast Members provide exceptional service to Guests, take orders and deliver food and drinks to Guests, share menu options and make recommendations, deliver Guest checks and collect and process payment for meals, and answer any guest questions.

Responsibilities

• Provide over the top Guest Service to all Guests
• Take Guests’ orders and enter into point-of-sale system
• Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service
• Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
• Resolve any concerns independently and provide service recovery when needed
• Possess a strong knowledge of food presentation, ensuring each meal meets quality standards
• Interact with Guests, providing exemplary service, while having a genuine sense of interest

Basic Qualifications

• You must be at least 21 years of age to be considered for this role
• 2+ years serving experience at a high-volume, high-end restaurant
• Initiative to own and resolve Guest situations
• Ability to multi-task and work in a very fast paced environment
• Sense of urgency and desire to work efficiently without sacrificing quality
• Demonstrated excellent Guest Service and service recovery abilities
• Knowledge of food presentation and quality standards
• Willing to take initiative to actively greet and welcome Guests
• Extensive knowledge of wine and spirits

Preferred Qualifications

• 4+ years serving experience in a high-end restaurant environment
• 1+ years in a 4/5 Star Hotel or Resort
• Knowledge of Forbes standards
• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)

Additional Information

SCHEDULE AVAILABILITY

Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

The pay rate for this role in California is $21.13 per hour, plus tips.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

Job ID: 1370136BR

Location: Anaheim,California

Job Posting Company: "Disneyland Resort"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.