Hotel Customer Support Coordinator – Remote

Socket.dev; Georgia; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing resources

Access to booking tools

Hotel/resort resources

Job summary

Socket.dev is seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The role involves researching destinations, organizing reservation details, and guiding clients from initial inquiry to confirmed arrangements.

This position is fully remote with flexible scheduling, comprehensive training, and access to booking resources to support personalized service throughout the planning process.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Strong written and verbal communication.
• Detail-oriented with good organizational skills.
• Able to research destinations and options online.
• Willing to learn new booking platforms.
• Must be 18 years or older.

Responsibilities

• Research hotel and resort options based on client preferences.
• Review accommodations and reservation options for clients.
• Assist with bookings and confirm details.
• Communicate reservation updates clearly.
• Handle questions and modifications.
• Maintain client preferences and records.
• Provide timely follow-up during planning.
• Utilize booking platforms and industry resources.
• Follow procedures for reservations and documentation.
• Deliver professional customer support.

Skills

Customer service

Communication

Attention to detail

Online research

Multitasking

Remote work readiness

Education

High school diploma or GED

Tools

Booking platforms

Reservation systems

CRM software

Job description

Position Overview

We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements.

This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.

Key Responsibilities

• Assist clients with hotel and resort research based on their preferences, dates, and budget
• Review available accommodations, property features, and reservation options
• Support clients with hotel booking and confirmation details
• Communicate important reservation information and updates clearly
• Assist with questions, modifications, and other reservation-related needs
• Research property locations, amenities, room options, and available services
• Maintain accurate client preferences and reservation records
• Provide timely follow-up throughout the planning and booking process
• Utilize online booking platforms and approved industry resources
• Follow established procedures for reservations and client documentation
• Deliver professional and courteous customer support

Qualifications

• Strong customer service and interpersonal skills
• Clear written and verbal communication
• Excellent attention to detail and organization
• Ability to research and compare information online
• Comfortable learning new reservation platforms and systems
• Ability to manage multiple requests and follow through independently
• Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access

What Is Provided

• Fully remote environment
• Flexible scheduling
• Training and ongoing educational resources
• Access to booking and reservation tools
• Hotel, resort, supplier, and destination resources
• Continued learning related to accommodations and vacation planning