Hotel Convention Services Manager

WizeHire, Inc; Orlando (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

DoubleTree by Hilton Orlando Airport in Orlando, FL is seeking a Convention Services Manager to drive food and beverage revenue by soliciting, booking, and planning events. You will oversee client relations, menus, room layouts, and BEOs to ensure flawless execution.

The role requires strong communication and negotiation skills, flexibility with evenings/weekends, and the ability to collaborate with culinary and banquet teams to deliver exceptional experiences.

Qualifications

• Bachelor's degree or Associate's degree in Hospitality Management, Marketing, or Business, or 2+ years of hotel sales, catering, or event management.
• Exceptional communication, persuasive negotiation, and strong problem-solving skills, especially for last-minute changes.
• Ability to work irregular hours, including evenings, weekends, and holidays, depending on event schedules.

Responsibilities

• Sales & Revenue Generation: prospect new corporate and social accounts, handle leads, and negotiate event contracts to meet revenue goals.
• Event Planning & Detailing: guide clients through menu selection, room layouts, and vendor coordination; create accurate BEOs.
• Client Relations: conduct site visits, tastings, and meetings to ensure satisfaction and repeat business.
• Operations Liaison: work with executive chef, culinary team, and banquet staff for flawless event execution.
• Administrative Forecasting: maintain client databases in CRM for forecasts and billing.

Skills

Communication

Negotiation

Problem solving

Flexibility

Education

Bachelor/Associate in Hospitality Management or related

Job description

Doubletree by Hilton Orlando Airport • Orlando, FL, US

Description

Join the team at the amazing DoubleTree by Hilton Orlando Airport as a Convention Services Manager.

The CSM is a hospitality professional responsible for driving food and beverage revenue by soliciting, booking, and planning events.

Responsibilities

• Sales & Revenue Generation: Prospect new corporate and social accounts, handle incoming leads, and negotiate event contracts to meet or exceed budgeted revenue goals.
• Event Planning & Detailing: Guide clients through menu selection, room layouts, and vendor coordination. Translate these details into accurate Banquet Event Orders (BEOs) for the staff.
• Client Relations: Conduct property or site tours, menu tastings, and regular meetings with clients to ensure high satisfaction and build repeat business.
• Operations Liaison: Collaborate closely with the executive chef, culinary team, and banquet staff to ensure flawless execution of the event on the day of.
• Administrative Forecasting: Maintain client databases in CRM systems to provide sales forecasts and manage event billing.

Qualifications

• Requires a Bachelor's degree or Associate's degree in Hospitality Management, Marketing, or Business, or 2+ years of experience in hotel sales, catering, or event management.
• Exceptional communication, persuasive negotiation, and strong problem-solving skills, especially when handling last-minute changes.
• The ability to work irregular hours, including evenings, weekends, and holidays, depending on event schedules.

About Doubletree by Hilton Orlando Airport

Adjacent to Lee Vista Promenade, our hotel is five minutes from Orlando International Airport via a complimentary airport shuttle. We're 10 miles from downtown Orlando and within a half-hour of Walt Disney World Resort, SeaWorld Orlando, and Universal Studios.