Hotel Concierge Sales Agent (Oahu)

PH Pleasant Holidays LLC; Honolulu (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Two roundtrip airline tickets yearly

IATAN card eligibility

Travel discounts

Discounts on tours and activities

Family & Friends discounts

Job summary

PH Pleasant Holidays LLC seeks a motivated Hotel Concierge Desk agent for Disney Aulani Resort on Oahu. This full-time role requires on-island residency and weekend availability, with onboarding at a hotel concierge desk and remote onboarding for POS training.

Starting pay is $20/hour with uncapped commission from day one. English fluency is required; Japanese is a plus. Benefits include travel discounts and paid time off.

Qualifications

• 1–3 years in sales or customer service (preferred).
• Background in tourism, hospitality, or travel (highly preferred).
• Fluency in English required; Japanese preferred.

Responsibilities

• Assist guests at the Disney Aulani Resort concierge desks.
• Personalize recommendations based on guest needs.
• Work independently in a fast-paced hotel environment.

Skills

Customer service

Sales

Communication

Tools

POS experience

Job description

Why You’ll Love Working With Us

Incredible Travel Perks

• Two (2) roundtrip airline tickets every year after one year of employment. Valued at $650 per ticket – fly anywhere in the world!
• Eligibility to apply for an IATAN card after one year.
• Industry discounts worldwide! Up to 20% off Pleasant Holidays vacation packages
• Up to 20% off tours and activities booked in advance
• Special partner discounts and occasional complimentary stays
• Family & Friends discounts available
• Terms and restrictions apply.
• Benefit eligibility varies based on position status. Details provided upon hire.

Position Details

• Location: Island of Oahu (Kapolei)
• On-Island Residency Required - must currently live on the island to be considered
• Schedule: Full Time (38-40 hours per week) position available – Weekend availability required
• Work Sites: Hotel Concierge Desk – Disney Aulani Resort (You may be assigned to multiple hotel concierge desks; locations determined by management)
• Training & On-boarding: Remote new hire on-boarding and POS training
• Additional hands-on training takes place at a hotel concierge desk
• Computer/laptop with internet is preferred but not required

What We’re Looking For

• 1–3 years of experience in sales and/or customer service (preferred)
• Background in tourism, hospitality, or travel (highly preferred)
• Passion for delivering exceptional customer experiences and helping others
• Knowledge of the Hawaiian Islands (or eagerness to learn!)
• Ability to personalize recommendations based on guest needs
• Comfortable working independently, multitasking, and thriving in a fast-paced environment
• Strong verbal and written communication skills
• Basic computer skills; POS experience is a plus (training provided)
• Fluency in English (required)
• Fluency in Japanese (preferred)

Join Our ʻOhana

If you’re passionate about travel, love connecting with people from all cultures, and want a role where your work truly makes a difference, Come be part of a team that celebrates Aloha, supports your growth, and rewards your success.

Pay & Bonuses

• $20/hour starting pay
• Commission eligible upon hire
• Uncapped commission potential—earn more as you sell

Benefits to working at Pleasant Holidays

• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!

Pleasant Holidays is an Equal Opportunity Employer

Our organization participates in E-Verify

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws

Starting at $20/hour + UNCAPPED commission from day one! Full Time | Weekend Availability Required

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.