Hotel Bellperson

Hotelnorthampton; Northampton (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated Bell Person to create memorable experiences for guests. In this role, you will be the first and last point of contact for guests, assisting with luggage, providing information about the hotel and local attractions, and ensuring a friendly atmosphere. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join a vibrant team dedicated to delivering exceptional service and enjoy opportunities for advancement within the company.

Benefits

Competitive Salary

Health Insurance

Dental Insurance

Vision Insurance

Opportunities for Advancement

Supportive Working Environment

Qualifications

• Previous experience in hospitality or customer service is a plus.
• Must be physically fit and able to lift heavy luggage.

Responsibilities

• Greet guests and assist with luggage to ensure a welcoming atmosphere.
• Provide information about hotel services and local attractions.
• Coordinate with departments for smooth guest arrivals and departures.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Education

High School Diploma or Equivalent

Job description

We are seeking a motivated and customer-oriented Bell Person to join our team at the Hotel Northampton. As a Bell Person, you will be the first face that our guests see upon arrival and the last one they encounter when they depart. Your primary responsibilities will include assisting guests with their luggage, providing information about the hotel and local attractions, and ensuring a warm and welcoming atmosphere throughout the property.

Key Responsibilities:

1. Greet guests upon arrival and departure with a friendly and professional demeanor.
   
2. Assist guests with luggage to and from their rooms, ensuring their belongings are handled with care.
   
3. Provide guests with information about hotel services, amenities, and local attractions.
   
4. Coordinate with the front desk and other departments to ensure smooth guest arrivals and departures.
   
5. Maintain a clean and organized bell desk and lobby area.
   
6. Assist guests with transportation arrangements, including taxis, shuttles, and car rentals.
   
7. Offer personalized concierge services, including dining recommendations and activity bookings.
   
8. Ensure security and proper handling of guest property and luggage.
   
9. Respond to guest inquiries and requests promptly and efficiently.
   
10. Assist in maintaining inventory of bell carts and other equipment.
    
11. Follow all safety and security procedures to ensure the welfare of guests and staff.
    
12. Perform other duties as assigned by management to enhance guest satisfaction.
    

Qualifications:

1. High school diploma or equivalent preferred.
   
2. Previous experience in a hospitality or customer service role is a plus.
   
3. Excellent communication and interpersonal skills.
   
4. Strong organizational abilities with attention to detail.
   
5. Ability to multitask and work in a fast-paced environment.
   
6. Must be physically fit and able to lift heavy luggage (up to 50 lbs.) and stand for long periods.
   
7. Availability to work flexible hours, including weekends and holidays.
   
8. A positive attitude and a passion for providing exceptional service.
   

Perks and Benefits:

1. Competitive salary
   
2. Health, dental, and vision insurance
   
3. Opportunities for advancement within the company
   
4. A vibrant and supportive working environment
   

How to Apply:

If you are a friendly and enthusiastic individual with a passion for hospitality, we would love to hear from you! Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for the Bellperson role at the Hotel Northampton.

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*Join us at the Hotel Northampton and be a key part of creating unforgettable experiences for our guests! We look forward to welcoming you to our team.*