Hotel Bellman

Crowne Plaza Knoxville; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Job summary

Crowne Plaza Knoxville is seeking a reliable bell attendant to ensure guests have an exceptional stay. You will greet guests upon arrival and departure, assist with luggage, and support the front desk staff to handle requests promptly.

The role requires lifting over 25 pounds, standing for long periods, and a flexible schedule including weekends and holidays. A valid driver’s license and strong customer service are essential.

Qualifications

• 1 year of customer service experience preferred.
• High school diploma or equivalent required.
• Ability to lift over 25 pounds and stand for long periods.
• Valid driver’s license with clean driving record; ability to drive manual and automatic vehicles.

Responsibilities

• Greet guests upon arrival and departure and assist with luggage.
• Assist front desk staff and concierge with guest requests.
• Take dry cleaning, deliver room service, and check luggage for storage.
• Escort guests to rooms and explain room features as needed.
• Maintain a clean and organized bell desk and valet area.
• Provide information about hotel amenities and local attractions.
• Ensure vehicles are handled safely and documented correctly.

Skills

Customer service

Communication

Driver's license

Manual & automatic driving

Flexibility with schedule

Education

High school diploma or GED

Tools

Driver's license

Job description

We’re searching for a responsible, reliable bell attendant to ensure our guests have an incredible stay at our hotel. You’ll be responsible for greeting guests upon their arrival and departure, helping guests with luggage, assisting the front desk staff, and responding to guest requests as needed. If you’re a hard worker who loves helping people,

Responsibilities

• Respond to guest requests and perform other duties as assigned such as taking dry cleaning, delivering room service, and checking luggage for storage
• Assist with guest luggage and carry items to their room on bell carts in a safe and professional manner
• Attend to guests when they arrive and leave the hotel
• Keep the bell desk neat and tidy at all times
• Ensure no guest is left unattended by supporting the front desk staff with check-in and service requests
• Guest Services Greet guests upon arrival and departure with a friendly and professional demeanor
• Assist guests with luggage to and from guest rooms
• Provide information about hotel amenities, services, and local attractions
• Escort guests to rooms and explain room features when needed
• Valet Services Safely park and retrieve guest vehicles promptly
• Maintain accurate records of vehicle information and keys
• Ensure vehicles are handled with care and according to company standards
• Monitor the valet area to ensure safety and organization
• Operations Support Maintain the cleanliness and organization of the lobby, entrance, and valet areas
• Assist front desk and concierge teams as needed
• Respond promptly to guest requests and inquiries
• Handle guest concerns with professionalism and upscale when necessary
• Valet guests cars

Qualifications

• 1 year of previous experience as a bell attendant, concierge, or similar position in customer service
• A high school diploma or equivalent such as a GED is required
• Ability to lift over 25 pounds and stand for long periods
• Applicants must have excellent communication and customer service skills
• Flexible work schedule with availability to work on weekends and holidays
• Valid driver’s license with a clean driving recordAbility to drive manual and automatic vehicles preferredStrong customer service and communication skillsAbility to work in a fast-paced environment and remain calm under pressureMust be able to lift over 25 pounds and stand for long periodsAbility to work outdoors in various weather conditions

Schedule Requirements

Must be available to work flexible hours, including nights, weekends, and holidays

Compensation

$15 - $15.50 hourly