Hotel Bell Person

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Guest Service Associate in Florida. You will assist guests with luggage, deliver mail and packages, greet arriving vehicles, and help guests enjoy the casino/hotel amenities. The role requires high school diploma and the ability to work nights, weekends, and holidays.

Strong guest service skills, attention to detail, and effective communication are essential as you will coordinate with team members and support the Front Desk as needed.

Qualifications

• High School diploma or equivalent required.
• Prior high-volume guest service experience preferred.
• Must have exceptional guest service skills.
• Must be detail oriented and able to perform basic math.
• Must communicate effectively with guests and team members.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Assist guests with luggage delivery, pick up, and storage.
• Deliver mail and packages.
• Greet arriving vehicles and guest and bid them farewell upon departure.
• Knowledgeable of property amenities so Guests best enjoy all the casino/hotel offers during their current and future visits.
• Assist the Front Desk, as needed.

Skills

Guest service

Communication

Attention to detail

Math basics

Night/weekend availability

Teamwork

Education

High School diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

RESPONSIBILITIES

• Assist guests with luggage delivery, pick up, and storage.
• Deliver mail and packages.
• Greet arriving vehicles and guest and bid them farewell upon departure.
• Knowledgeable of property amenities so Guests best enjoy all the casino/hotel offers during their current and future visits.
• Assist the Front Desk, as needed.

QUALIFICATIONS

• High School diploma, GED or equivalent required
• Prior high-volume guest service experience required
• Must have exceptional guest service skills
• Must be detail oriented
• Must possess basic math skills
• Must be able to communicate effectively with guests and other team members
• Must be able to work nights, weekends, and holidays

WORK ENVIRONMENT

• Duties and responsibilities are typically performed in a front desk setting, which can be fast-paced. You may be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

• Must be able to work standing/walking for long periods of time

• The employee must frequently lift and/or move up to 50 pounds

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.

• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.

• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.

• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.

• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.

• Will regularly be exposed to tobacco and other second hand smoke.

• May occasionally use de-escalation techniques to resolve customer conflict.

• Will be required to assist in customer evacuation in case of emergency.

• Credit Check

• Criminal Background Check

• Drug Screen

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.