Hotel Barista & Guest Service Specialist

Hei Hotels Inc.; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching funds

Employee discounts

Job summary

HEI Hotels and Resorts in Los Angeles is seeking a guest-focused team member to provide excellent service at our outlet. You will greet guests, take orders, and ensure accurate, timely service while maintaining cleanliness and high standards throughout the shift.

The role requires basic math, POS proficiency, conflict resolution, and strong communication skills. A reliable, flexible schedule and a commitment to guest satisfaction are essential.

Qualifications

• Basic math skills for cash handling and pricing.
• Ability to operate a keyboard and POS systems.
• Ability to resolve conflicts tactfully and professionally.
• Ability to stand or sit for extended periods.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers with a friendly welcome and respond to requests.
• Prepare customers' orders accurately and efficiently.
• Ring guest checks and process payments correctly.
• Ensure guest satisfaction and negotiate resolutions when needed.
• Maintain high standards for food preparation and service areas.
• Clean and sanitize work areas and equipment.
• Handle receipts, tip distribution, and cash handling per guidelines.
• Balance the house bank at end of shift and secure funds.
• Be reliable and able to work regular schedules.
• Perform other duties as assigned.

Skills

Cash handling

POS procedures

Conflict resolution

Stamina

Verbal & written comms

Job description

HEI Hotels and Resorts in Los Angeles is seeking a guest-focused team member to provide excellent service at our outlet. You will greet guests, take orders, and ensure accurate, timely service while maintaining cleanliness and high standards throughout the shift.

The role requires basic math, POS proficiency, conflict resolution, and strong communication skills. A reliable, flexible schedule and a commitment to guest satisfaction are essential.