Hotel Barista: Guest Experience & Growth Opportunities

Starbucks; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

First Hospitality is seeking a positive, service-oriented Barista to join our hotel team. You will work closely with the Food & Beverage group to serve quality beverages and foods in a friendly, professional manner, following our standards.

The role supports guest satisfaction with knowledge of coffee, teas and baked goods, greeting guests, handling orders, and answering questions about products. Flexibility for mornings/evenings/weekends/holidays is required.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good verbal communication skills.
• Flexible availability to work mornings, evenings, weekends and holidays.
• Regularly handle various food and beverage products.
• Knowledge of computer programs for ringing up orders.
• Basic math skills required.

Responsibilities

• Develops knowledge on goods sold in our coffeehouse including coffee, teas and baked goods.
• Greets guests/customers in a friendly, personalized and professional manner.
• Verbatim receives and calls back customer orders.
• Provides quality beverages and food products while adhering to all recipe and presentation standards.
• Answers telephone in courteous and friendly manner.
• Accurately answers customer questions regarding coffee blends, preparation and other product information.

Skills

Verbal communication

Reading & writing

Customer service

POS systems

Education

High school or equivalent education

Tools

POS software

Job description

First Hospitality is seeking a positive, service-oriented Barista to join our hotel team. You will work closely with the Food & Beverage group to serve quality beverages and foods in a friendly, professional manner, following our standards.

The role supports guest satisfaction with knowledge of coffee, teas and baked goods, greeting guests, handling orders, and answering questions about products. Flexibility for mornings/evenings/weekends/holidays is required.