Hotel Attendant

Buffalo-Run-Casino-; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Buffalo Run Casino- is seeking a courteous Front Desk Clerk to balance nightly hotel transactions, post charges, and prepare daily reports. You will check guests in and out, handle reservations, and coordinate with guest services to ensure exceptional hospitality.

Applicants should be at least 18, have a high school diploma, and preferably experience in customer service or accounting. A Gaming License may be required by state regulations.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prior customer service preferred.
• One year of accounting or bookkeeping experience preferred.

Responsibilities

• Balance hotel operating transactions and prepare daily financial reports.
• Interact professionally with guests, team members, customers, and suppliers.
• Check guests in and out; manage reservations and room charges.
• Maintain strict confidentiality of guest and employer information.
• Ensure cash, credit cards, and change funds balance throughout shifts.
• Respond to reservation inquiries and process payments.

Skills

Check guests in/out

Post charges & taxes

Guest payment policy

Balance cash & cards

Process reservations

Cash handling

Security & confidentiality

Education

Must be 18+, age requirement

High school diploma or equivalent

Customer service experience preferred

1 year accounting/bookkeeping experience preferred

Job description

Description

Summary of Duties

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose

Accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis and to provide exceptional guest service and staff by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests. Provide a courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities

• Check guests in and out and make future reservations as needed.
• Post and rebate, room tax, and other miscellaneous charges to guest accounts.
• Administer guest payment policy.
• Ensure all cash, credit cards, and change funds are balance throughout the shift.
• Post and rebate room tax and other miscellaneous charges to guest accounts.
• Be knowledgeable of all promotional rates.
• Maintain daily inventory of available rooms.
• Maintain hotel key security system and safety deposit boxes.
• Process credit card transactions and finalize transactions completed during the day.
• Create and print required reports.
• Prepare folio for departing guests.
• Process guaranteed no show reservations.
• Be knowledgeable of emergency procedures.
• Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff.
• Open and close shifts; make accurate cash drops.
• Ensure that all credit cards, cash, and change funds are balanced throughout the night.
• Notify the general manager of all needed repairs and maintenance issues for concerns.
• Maintain cleanliness and organization of the front desk areas.
• Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
• Performs all duties in accordance with prescribed policies and practices.
• Adhere to the strict confidentiality of all information.
• Respect and protect the confidential and privileged information of my employer beyond the terms of my employment.
• Comply with Title 31 requirements

Requirements

Education/Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prior customer service preferred.
• One year of accounting or bookkeeping experience preferred.

Licensing

• Must be able to obtain and maintain the required Gaming License

Work Requirements

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.

Acknowledgement

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.