Guest Services Representative (Full Time)

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Agua Caliente Casino Rancho Mirage seeks a front desk associate to support hotel guest services. You will greet guests warmly, assist with check-in/check-out, and manage reservations using the front desk system.

The role requires accurate cash handling, processing payments, and providing timely information to guests. The position involves standing for extended periods in a fast-paced hotel environment and may require handling multiple tasks such as guest requests, phone inquiries, and

Qualifications

• Ability to calculate figures for discounts, deposits, and payments.
• Strong customer service and communication skills to greet guests courteously.
• Proficient with telephone etiquette and front desk procedures.

Responsibilities

• Assist guests with reservations and check-in/check-out processing.
• Answer hotel phones with a friendly greeting and handle guest requests.
• Process transactions and monitor guest accounts and deposits.
• Train new front desk staff in standard procedures and systems.

Skills

Mathematics

Customer service

Telephone skills

Cash handling

Education

High School Diploma / GED

Tools

Reservation system

Point-of-sale or cash register

Job description

JOB DESCRIPTION SUMMARYAccommodates guest of the Hotel by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)Monitor and analyze room inventory to maximize occupancy and increase average rate.Answers the telephone using appropriate greeting.Process guest telephone request in a timely mannerUnderstand and implementing new and existing front office procedures.Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.Help train new and existing employees for the efficient operation of the department.Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time.Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box..Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.Responsible for accurately processing transactions.Carries out responsibilities in accordance with the organizations polices, procedures.Responsibilities include assistants to train Guest Representatives I in taking reservations and operating Computer terminals and printers to store and receive reservation data.SUPERVISORY RESPONSIBILITIESNoneGAMING EXPERIENCE NOT REQUIREDQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.Ability to apply concepts of basic algebra and geometry.EDUCATION and/or EXPERIENCEHigh School Diploma, GED, or equivalent combination of education and experienceWORKING CONDITIONS/PHYSICAL DEMANDSTo perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment.Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.