Hotel Assistant GM: Guest Experience & Growth Leader

NCG Hospitality; Murray (UT); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Discounted stays

Referral programs

Paid volunteer hours

Wellness benefits

401(k) match

Paid time off

Résumé du poste

NCG Hospitality is seeking an Assistant General Manager for Residence Inn Salt Lake City Murray to lead front office operations, guest service, and team development. This role focuses on delivering exceptional guest experiences while driving revenue and maintaining high standards of safety and efficiency.

The ideal candidate has 3+ years in hotel leadership, strong organizational skills, and a proven ability to manage staff in a fast-paced environment.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills including problem solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsabilités

• Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding safety procedures and standards.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Connaissances

Guest service leadership

Team development

Operational efficiency

Staff supervision

Hiring & training

Budgeting & cash handling

Description du poste

NCG Hospitality is seeking an Assistant General Manager for Residence Inn Salt Lake City Murray to lead front office operations, guest service, and team development. This role focuses on delivering exceptional guest experiences while driving revenue and maintaining high standards of safety and efficiency.

The ideal candidate has 3+ years in hotel leadership, strong organizational skills, and a proven ability to manage staff in a fast-paced environment.